Can a user/ agent unsubscribe for calls? If so, how can they do it?
Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by:
- Turning off the Call availability option from the web panel.
- Opting out from the messages they received at the time they were added as users on the panel.
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What is a “Sticky Agent”?
MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...
What happens if a customer assigned to an agent calls on the IVR?
If a customer assigned to an agent calls on the IVR, the call will get directly forwarded to the assigned agent.
If an agent opts out to receive a call, can he receive direct extension calls?
No, if a user opts out to receive a call, he cannot receive direct extension calls from any caller. The call would automatically be transferred to voice mail, if the voicemail is configured or the call will be terminated.
How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.
How do I 'Disable' an added 'User' from receiving my business calls?
To 'Disable' a user from receiving your business calls: Go to 'Users' in the 'Manage' section. You have all the users enlisted as per their ‘Extensions’, ‘Role’, and ‘Name’. Click on the 3 dots which is available on the right-hand side of each user. ...