You can route calls in three different ways. They are as follows: Serial wise to selected Users: Each time a customer calls, the call is routed to the agents in a specific order. For example, consider this: There are 5 agents responsible to receive ...
MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...
To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.