Can an agent be mapped in 2 different companies?

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• Can I map the same agent to two different companies, and how do I manage them independently?

  ⚡Quick answer - Yes. Invite the agent as a user in each company account. Each profile has its own role, extension, departments, and availability schedule—no overlap in permissions or reports. When should I use this guide? Follow these steps if you ...

• What is a “Sticky Agent”?

  Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves customer experience, reduces repeated explanations, and enables ...

• What happens if a customer or agent misses a scheduled outbound call (OBD) in MyOperator?

  Applies to: Outbound (OBD) campaigns in MyOperator ? Table of Contents Overview Definitions (what counts as “missed”) Prerequisites How it works — high-level flow Configure behavior (steps) What happens after a missed call Expected outcome & how to ...

• What if a customer or agent misses a scheduled Outbound call (OBD) in MyOperator?

  Applies to: Outbound (OBD) campaigns in MyOperator ?Table of Contents Overview Definitions (what counts as “missed”) Prerequisites How it works — high-level flow Configure behavior (steps) What happens after a missed call Expected outcome & how to ...

• Can a call be transferred to a department rather than to another agent?

  Yes. You can transfer an active call to a department (queue) or to a specific agent. Department transfers are best when any available agent in that group can help. In this article When to transfer to a department vs an agent Prerequisites Transfer to ...