Can I assign a user to multiple departments?

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• Can I assign a department to a regular (non-Pro) user in MyOperator?

  Quick answer- Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team. When should I use this guide? Use it when you need to add, move, or verify ...

• Can I change the department of the added user?

  Short answer: Yes. You can remove a user from one department and add them to another, or keep them in multiple departments if needed. Contents Prerequisites Path A — Change from the user profile Path B — Change from the department What happens next ...

• How do I set multiple call-availability time slots for a user in MyOperator?

  ⚡Quick answer: Yes. You can add multiple availability windows to a user so they only receive routed calls during those times. When should I use this guide? Use it when you need a single user to receive routed calls only during specific windows—e.g., ...

• What are departments?

  Businesses have multiple departments to focus on specific activities, similarly different departments in MyOperator can be used to route calls to different groups of users, as well as measure and compare call volumes, performance of agents within and ...

• Can we set multiple time slots for a user?

  Yes, you can set multiple time slots for the user. There’s an option of “Add new Slab ” available while editing the user information.