Quick answer-

Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team.

When should I use this guide?

Use it when you need to add, move, or verify a user in a department and you’re unsure whether the licence type limits that action.

1. Pro vs regular users: feature snapshot

*Admins can promote any user—licence tier does not block the role.

2. Rules for department assignment

1. Licence type (Pro or regular) does not affect eligibility.
2. A user may belong to multiple departments simultaneously.
3. Only admins can add, move, or remove users from departments.
4. Deleting a department moves all members to Unassigned.

3. Prerequisites

• Admin access to the MyOperator dashboard or mobile app.

• The target user already exists in the account.

4. Step-by-step: assign users on the web dashboard

1. Log in to MyOperator → Manage → Departments.

Alt text: MyOperator → Manage → Departments

2. Click Edit next to the desired department.

3. Click Add Users under Users in the department.

4. Click Save.

5. Step-by-step: assign users in the mobile app

1. Open the MyOperator app → Manage → Departments.
2. Tap the department name.
3. Tap Assign Users → select user(s) → Save.

Expected outcome: The department member list refreshes with the new user(s).

6. When an assignment will NOT work

7. Troubleshooting & escalation

• If a newly assigned user is not receiving department calls, confirm that their call-forwarding numbers are verified and active.

• Still stuck? Contact MyOperator Support with the department name and the affected user(s).

Keywords: assign department, Pro user, regular user, MyOperator department settings