Can I download a sample Excel or CSV file for audience creation?

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• What information is needed in the Excel sheet for audience creation?

  The Excel sheet must contain at least a column labeled "Phone number". It is also recommended to include the customer’s name (Column name - “Name”) for better personalization.If a name is provided alongside the phone number, the contact will be ...

• How do I download the call recording audios?

  MyOperator not only tracks your business calls, but records the conversations that take place between the agent and the caller. Call recordings are not only a gateway to understand customer feedback, but an asset to improve on your product/marketing ...

• What is the purpose of sending a test message during campaign creation?

  The test message feature allows you to send a sample message to your own number to ensure the content is correct before sending it to your entire audience.

• Why is the audience count smaller than the original file uploaded?

  This could be due to incorrect phone numbers, duplicates, or non-Indian country codes being removed during the upload process.

• How I can download invoices?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. Click on "Invoices" from the left menu. 4. Click on Invoice ID to download the invoice in pdf. ​