What is the easiest way to change a user’s extension number in MyOperator?
⚡Quick answer
You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save.
When should I use this guide?
Use these steps if you need to avoid extension conflicts, onboard a new teammate, or renumber an employee who moved departments. You must be in an “Admin” or “Owner” role to proceed.
1. Prerequisites & limitations
Requirement | Value/Note |
Role needed | Admin or Owner |
Valid extension range | 10 – 99 |
Uniqueness | One extension per user |
Effect latency | < 30 seconds after “Save” |
Not supported | Mobile app, API (coming soon) |
2. When this WON’T work?
• You cannot assign an extension already in use.
• 1-digit or 3+ digit extensions are currently unsupported.
• If the user is part of a live call queue re-sync, you must wait until the queue is idle.
3. Step-by-step (web)
1. Log in to the MyOperator web panel.
Alt text: MyOperator panel
2. From the top navigation bar, select **Manage → Users**.
Alt text: Manage and then Users
3. Find the user and click **Edit**.
Alt text: Click edit and type new number
4. In the **Extension** field, type the new 2-digit number (10-99).
5. Confirm it shows “Available” (green tick).
6. Click **Save**.
Alt text: Click save
7. Wait for the success banner: “User updated successfully.”
4. Workflow
alt-text: “Extension update flow in MyOperator
5. What to expect after saving
• IVR routing and internal dialling switch to the new extension within ~30 seconds.
• All historical call logs remain mapped to the user (not to the old extension).
• Team members’ desk phones/softphones auto-refresh after their next registration cycle (max 2 minutes).
6. Troubleshooting & edge cases
Problem → Fix
• “Extension already exists” → Choose an unused number or delete the conflicting user.
• “Permission denied” → Ask an Admin/Owner to grant you the “Manage Users” right.
• Calls still going to old extension after 5 min → Clear browser cache, log out/in, or contact support.
7. Escalation & next steps
Still stuck?
1. Email support@myoperator.com with subject “Extension Change Issue – Account #12345”.
2. Attach a screenshot of the error banner and the extension numbers involved.
Average first response time: 2 business hours.
Keywords: MyOperator change extension, update user extension, IVR extension edit, PBX two-digit extension
Related Articles
Update a user’s information in MyOperator (name, email, role, extension)
Applies to: Admins/Owners who need to change user profile details. Time to complete: 2–5 minutes. What you can and can’t change You can edit: Name, Email, Role/Permissions, Extension, Team/Group, Time zone, Availability status. You can’t edit: The ...How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?
⚡Quick answer - Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advance Settings for dashboard access. Set optional call‑receiving hours. Click ...What is an Extension number?
Short answer: An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. Who this is for Admins and agents who ...What is an extension number in MyOperator, and how do I use it?
⚡Quick answer - An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. All MyOperator extensions are exactly ...If a user opts out to receive a call, can he receive direct extension calls?
Short answer: No. When a user is opted out of receiving calls, they are not eligible to receive calls from any MyOperator inbound path—including direct extension dialing, IVR routing, ring groups/queues, or attended/warm transfers. Contents What ...