Can I use the same template for transactional and promotional messages?

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• Can the promotional messages be carry forwarded in case I do not use them in a particular month?

  For example, we offer you 1000 per month for promoting your services which are valid for that particular month. Thus, there is no carry forward system. You have used up 600 SMSes for a month and left with 400 more which you might not require. ...

• Are non-template messages allowed during a free-entry point conversation?

  Yes, businesses can send non-template messages during a free-entry point conversation, provided that there is an open customer service window between the business and the customer.

• Can I use the same template in multiple WhatsApp accounts?

  No, each template can be associated with only one WhatsApp account.

• Why aren't my messages getting delivered to a specific number?

  There could be two reasons for this: Either you are sending promotional messages to a DND number. There is a technical issue at the end of your service provider.

• How do I create a template in MyOperator?

  Click “Create Template” and fill in details like Template Name (must be unique, lowercase, and alphanumeric). Choose a language (English, English US, or English UK). Select your WhatsApp Account from the dropdown list. Choose a template category ...