Can I view my lost calls?
Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call.
Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data
Related Articles
Can I view my lost calls?
Yes, you can view and track all missed or lost calls using the System Logs section in your MyOperator web panel. This helps you follow up on missed customer inquiries and optimize your call handling capacity. What you’ll see: caller number, ...
What is the difference between a “missed” call and a “lost” call in MyOperator?
⚡Quick answer • Missed call = Call reached your PBX/IVR, but no agent answered in time; details are logged, so you can call back. • Lost call = Call never reached your system because every line/channel was busy; nothing is logged except a ...
How many outbound calls can be generated at once?
It depends on your total channel lines and how many are allocated to outbound. In most setups, one outbound call uses two lines (agent leg + customer leg). If your default allocation is ⅔ outbound / ⅓ inbound, use the formula below. Table of contents ...
What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step-by-step explanations of all activities/events that took place during that call, including Welcome and menu ...
What are detail logs? How can I view the same for my calls?
⚡Quick answer - Detailed Logs show the complete step-by-step journey of each call — including timestamps, routing path, agent handling, call status, and duration. What are Detailed Logs? Detailed Logs are in‑depth records for every call made or ...