Can I view my lost calls?
Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call.
Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data
What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step-by-step explanations of all activities/events that took place during that call, including Welcome and menu ...
What is the difference between a missed and a lost call?
Missed call: When a customer calls and none of your agents answer the call, it is a missed call. Lost call: The number of calls that do not land on your MyOperator service number due to limited channel lines, are known as lost calls. For example, ...
How do I view my Call Reports?
To view Reports, click on the reports icon on the top. In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls. These calls can be segmented Day-wise, Week-wise, Month-wise, and Quarter-wise. ...
How do I view Call Logs on MyOperator account?
MyOperator offers you call tracking solution, wherein the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App and MyOperator mobile app. These calls are displayed in the "Logs" section, which is ...
What should I do if IVR calls on my IVR are not getting forwarded/transferred to users?
If the IVR calls on your IVR are not getting forwarded/transferred to the users, you need to check the following: IVR settings Timing of each user and timings of the department (It is recommended that do not keep the timing less than 20 seconds) IVR ...