Can I view my lost calls?
Yes, you can view your lost calls. The details will be displayed on a separate page, similar to that of MyOperator’s “Logs” page.
To get access to the data of your lost calls, we would want you to get in touch with your account manager or write to us at email@example.com
How do I view tracked calls from different departments?
To view tracked calls from different departments: 1. Click on “Departments” section on the dashboard 2. you will be able to view the calls from different departments. All the calls received / missed along with the total number calls in each ...
What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step by step explanation of all activities/events that took place during that call, including Welcome and menu ...
What is the difference between a missed and a lost call?
Missed call: When a customer calls and none of your agents answer the call, it is a missed call. Lost call: The number of calls that do not land on your MyOperator service number due to limited channel lines, are known as lost calls. For example, ...
How do I view my Call Reports?
To view Reports, click on the reports icon on the top. In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls. These calls can be segmented Day-wise, Week-wise, Month-wise and Quarter-wise. The ...
How do I view Call Logs on MyOperator account?
MyOperator offers you call tracking solution, wherein the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App. These calls are displayed in the "Logs" section, which is available on the top black label ...