Can the Agents intervene in the chats in the History Page?

Can the Agents intervene in the chats in the History Page?

The Agents can only intervene in the chats of the Active Users. Since all the users/chats in the History Page are Inactive, the Agents can not intervene the chats. WhatsApp has provided a 24 hours window for businesses to interact with the users. Once it is over, the business can not intervene in the chat. This is done to protect the privacy of the users and also to avoid spamming.
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