Can the promotional messages be carry forwarded in case I do not use them in a particular month?
For example, we offer you 1000 per month for promoting your services which are valid for that particular month. Thus, there is no carry forward system. You have used up 600 SMSes for a month and left with 400 more which you might not require. Therefore, those 400 messages shall be lapsed within that particular month and once a new month starts, you’ll get a new slot of 1000 SMSes at the starting of each month.
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Can I use the same template for transactional and promotional messages?
No. Each template can be used for only one purpose—either transactional (Utility) or promotional (Custom Marketing). Meta may adjust the category if it detects misuse.
Why aren't my messages getting delivered to a specific number?
There could be two reasons for this: Either you are sending promotional messages to a DND number. There is a technical issue at the end of your service provider.
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