Can unused promotional SMS credits be carried forward to the next month?

Can unused promotional SMS credits be carried forward to the next month?

⚡Quick answer -

• No—any unused “Promo SMS” credits are automatically reset to zero at 23:59 (local time) on the last calendar day of the month.

• A fresh monthly quota (e.g., 1,000 credits on the Basic plan) appears at 00:01 on the 1st.

• Credits can only be preserved by sending them before the reset or by downgrading/upgrading the plan to match your real usage.

Why aren’t unused credits carried forward? 

• Promotional SMS pricing is negotiated on monthly volume commitments with carriers.

• Rolling over unused messages would inflate next-month send rates and violate carrier policies.

What exactly happens on the 1st? 

Local Time

Automated system action

23 : 59, last day of the month

Remaining promo credits set to 0

00 : 01, 1st day of the month

New “Promo SMS” balance = 1,000 credits (Basic plan example)

How to avoid losing credits ?

You can plan your monthly usage in advance to ensure the utilization of your credits to the fullest.

Edge cases & limitations 

Scenario

What happens

Mid-month plan change

Remaining credits reset instantly to the new plan quota

Account paused

Credits resume at 0 when you reactivate

Messages violate AUP

Unused credits may be reset to 0

Need more help? 

• Purchase one-time Top-Up packs: Settings ▸ Add-ons ▸ Top-Up SMS.

• Or email support@myoperator.com.