Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime

Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime

MyOperator Desk and MyOperator Lite are different editions of MyOperator designed for different business categories and usages. MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light volume of calls. MyOperator Desk is designed to be used for a small call center or helpdesk kind of setup. MyOperator Prime is designed for mid and large sized organisations, handling large volume of calls and access to customized reporting, offline agreement etc. 

MyOperator Lite is designed for low volume usage where simultaneous calls are limited but MyOperator Desk/Prime comes with capabilities to handle any volume of calls at the same time.


Features of all
products and plans
Office IVR system
Cloud call center
Desk
Prime
Call management features
Virtual number



Toll free option



IVR



Call routing



Call recording



Call forwarding



Voicemail



On-hold Music



Call queue



Live call transfer



Live call info widget



After call SMS

Customizable
Customizable
Outbound Dial



Click to call



Call on-hold



Call barging



Call whisper



Parallel dialling



Integrations
API



After call webhook



In call webhook



CRM Integration



Zapier Integration



IVR features
After office handling

Customizable
Customizable
Weekend IVR

Customizable
Customizable
Location based IVR



Contact based IVR



Time based IVR



Callers input



Sticky agent


Customizable
Call back intelligence



Progressive dialler



Predictive dialler



Blind live call transfer



Reports and online management
Daily email report



Daily SMS report



Call report



Lost calls report



Basic performance report



Advance performance report



Realtime reporting



Online call hangup



Online call transfer



Admin panel



User panel



Online IVR designing (Simple)



Online IVR designing (Advance)



Daily dashboard



Access call logs



Access detail logs



Call filters



Call notes



Other features
Remarketing on Facebook



Remarketing on Google



Click to Call/Outgoing calls



Contact management



Mobile log tracking



Followup



Real time geographical redundancy



IP Whitelisting



2FA login



SSO



Custom login



Offline training* (Chargeable)



Webhook requests
0
10000
Unlimited
24X7 Support



Account manager Lv1



Account manager Lv2



Custom agreement & SLA




Feature description:

Features
Description
Virtual number
Map several phone numbers behind your virtual number and allow your team to attend multiple calls simultaneously. (Know more)
Toll free option
1800 number allows your customers to connect with you at zero cost and builds a bigger brand image for your business. (Know more)
IVRS
Greet your callers with personalized welcome greeting, route calls to the right department and stay 24*7 available for your callers. (Know more)
Call routing
Improve your customer's on-call experience by connecting them with the right agent and department instantly. (Know more)
Call recording
Record your customer conversation for effective monitoring of your agents' on-call performance.(Know more)
Call forwarding
Forward your calls to the concerned agent/department and ensure a smooth customer calling experience.(Know more)
Voicemail
Let your callers leave their message in the voicemail when none of the agents are available.
On-hold Music
Music played when caller is on hold or is being transferred to another user (Know more)
Call queue
A call queue places incoming calls in line to be answered while users are busy with other calls. The queued calls are distributed to the next available extension user in the order received.
Live call transfer
Live call transfer enables fast customer query redressal. Your agents can transfer ongoing calls to different departments or agents in friction of time. (Know more)
Live call info widget
The live call widget gives you ongoing call details such as who the caller is, whom the call is getting transferred to and which agent in your organization is attending the call. (Know more)
After call SMS
After call SMS are transitional SMS by which you can notify your callers/customers as well as users about the calls to your MyOperator business number. (Know more)
Outbound Dial
Our outbound calling solution places outbound calls automatically on your given list. Once the call is answered, it immediately connects the caller with your agent. (Know more)
Click to call
Enable agents in your organization to initiate customer calls instantly and easily. To place calls with this feature, just click on the number on your web screen and the call will be placed automatically. (Know more)
Call on-hold
When a call is placed on hold, the caller is parked, so to speak, and is unable to communicate with the person on the other end of the line. Wait-music or a pre-recorded message is generally played to the waiting caller.
Call barging
Call barging is a call center software that enables you to listen to all the live calls without the caller or any other agent knowing about it. It enables managers and supervisors to barge into the call and speak to both the parties – the caller and the agent.
Call whisper
Call Whisper, also commonly referred to as Call Screening, involves playing a message to the callee while the caller continues to hear ringing. It can provide additional information such as the source or purpose of the call to the callee before the call begins and even allow the callee to accept or reject the call based on that information.
Parallel dialling
With the Parallel dialing feature, incoming calls are ringrd to multiple users simultaneously. This results in more dialing attempts, and hence quick answering of your business calls
API
An application programming interface is a computing interface which defines interactions between multiple software intermediaries. It defines the kinds of calls or requests that can be made, how to make them, the data formats that should be used, the conventions to follow, etc. (Know more)
After call webhook
After call webhook will deliver real-time information of the call to other application after calls (Know more)
In call webhook
Incall webhook will deliver real-time information of the call to other application during calls (Know more)
CRM Integration
Integrate your existing CRM with MyOperator to access your live calls and past logs/activities from one place. (Know more)
Zapier Integration
Zapier is API/webhook based automation tool that moves info between your web apps automatically through a GUI without any delevopment
After office handling
Route calls to specific greeting mesaage and/or directly to voicemail after office hours.
Weekend IVR
Route calls to specific greeting mesaage and/or directly to voicemail on your non working days.
Location based IVR
A Location based Callflow connects a caller from a particular region/ state to an agent who belongs to that state/ region. (Know more)
Contact based IVR
You can set a separate Call flow for the people whom you have added as contacts on your MyOperator panel. (Know more)
Time based IVR
Multiple time based routes to route calls to different IVRs based on time of day and/or days of the week (Know more)
Callers input
collecting and sharing inputs from the caller in real-time, to be used for real-time call routing or other functions like polls or voting, etc.
Sticky agent
Sticky Agent connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they are not required to explain the same query or problem again. (Know more)
Call back intelligence
Callback enables agents as well as customers to dial back on the caller ids through which they get IVRs calls, to get connected to the same customer or agent within a specified threshold time
Progressive dialler
Progressive dialer places outbound calls automatically after the agent indicating his/her availability to handle the next call.
Predictive dialler
Predictive dialers use algorithms to predict both the average call answer time and agent availability, and then modifies the dialing rate accordingly.
Blind live call transfer
A blind transfer is when you transfer the caller to a department or another agent without speaking to the new agent first.
Daily email report
Daily summarized report for inbound and outbound calls emailed to selected users at the specified time
Daily SMS report
A short SMS highlighting total inbound and outbound calls emailed to selected users at the specified time
Call report
Access or track each and every call log on your MyOperator account (Know more)
Lost calls report
Lost calls are the calls lost due to unavailability of channels. and/or due to non-payment of dues (Know more)
Basic performance report
User and department-wise performance reports based on selected intervals exported in sheets (Know more)
Advance performance report
End to end customizable and configurable reports based on all advanced metrices that a call center needs to track
Realtime reporting
Realtime status of agent availability and live calls being handled by the respective agents
Online call hangup
With the hang up feature, you can now decline calls directly from the web panel. (Know more)
Online call transfer
Transfer calls from one agent/user to another user or department directly from the web panel itself. (Know more)
Admin panel
Admins and Super admins access to all the features and modules on your MyOperator account (Know more)
User panel
Users can track and access their own call logs on MyOperator panel. (Know more)
Online IVR designing (Simple)
Online IVR designing (simple) is designed to distribute calls to different departments according to business timings (Know more)
Online IVR designing (Advance)
Online IVR designing (advance) are used to design more complex call flow logic or with several levels of distribution (Know more)
Daily dashboard
Summarized graphical representation giving you an overview of todays calls on your MyOperator account (Know more)
Access call logs
MyOperator logs module, wherein all the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App. (Know more)
Access detail logs
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account, giving step by step caller's journey details with timestamps (Know more)
Call filters
A filter is a list segregates your logs’ data according to various parameters: Example Missed calls, Connected calls or SMS (Know more)
Call notes
Note helps you to note if in case you have specific thing that has to be added regarding that particular call. (Know more)
Remarketing on Facebook
Facebook Remarketing offers you to reach back to people who have called you on your MyOperator number through Facebook using the Facebook Ads Manager. (Know more)
Remarketing on Google
Google Remarketing offers you to reach back to people who have called you on your MyOperator number through Google using the Google Adwords.
Click to Call/Outgoing calls
Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialing the number.
Remarketing on SMS
MyOperator Remarketing helps you retarget those callers who contacted you sometime back in the past and showed interest in your product or service via SMS marketing (Know more)
Contact management
Upload contacts on your MyOperator panel, to identify callers by their names, and also to route your premium contacts to different IVRs (Know more)
Mobile log tracking
MyOperator mobile call tracking app allows you to keep a tab on your customer calls constantly, irrespective of your location and time. You can check your business call volume, agent and department wise call reports. (Know more)
Followup
Followup will be a task management module on MyOperator which would help users automate, manage tasks related to customer follow up. (Know more)
Real time geographical redundancy
MyOperator telephony and data centers that span multiple geographic locations, therefore ensuring that your business operatotions are not impacted in case of network issues in particlar regions
IP Whitelisting
IP whitelisting is a security feature often used for limiting and controlling access only to trusted users. IP whitelisting allows you to create lists of trusted IP addresses or IP ranges from which your users can access MyOperator
2FA login
Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves to login into MyOperator
SSO
Single sign-on is an authentication scheme that allows a user to log in with a single ID and password to any of several related, yet independent, software systems, like a login with existing gmail or an outlook account instead of seprate authentication for MyOperator
Custom login
Customized authentication module based on SSO authentication of your personal email domain/identity for your employees
Offline training* (Chargeable)
Offline trainning of all MOperator features or modules can be provided on site on changable basis
Webhook requests
A webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information. MyOperator webhooks delivers call log data to other applications as it happens, meaning you get data immediately.
24X7 Support
Support on email, chat and call with 24*7 customer service.
Account manager Lv1
To provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers. (Know more)
Account manager Lv2
Priority customer support and dedicated senior customer success managers to provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, as well helping in driving more value out of MyOperator call automation services (Know more)
Custom agreement & SLA
Custom service level agreements (SLAs), offer a mechanism to add custom SLA enforcement in addition to the standard SLA enforcement provided by MyOperator (Know more)
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