Features
| Description
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Virtual number
| Map several phone numbers behind your virtual number and allow your team to attend multiple calls simultaneously. (Know more)
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Toll free option
| 1800 number allows your customers to connect with you at zero cost and builds a bigger brand image for your business. (Know more)
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IVRS
| Greet your callers with personalized welcome greeting, route calls to the right department and stay 24*7 available for your callers. (Know more)
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Call routing
| Improve your customer's on-call experience by connecting them with the right agent and department instantly. (Know more)
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Call recording
| Record your customer conversation for effective monitoring of your agents' on-call performance.(Know more)
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Call forwarding
| Forward your calls to the concerned agent/department and ensure a smooth customer calling experience.(Know more)
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Voicemail
| Let your callers leave their message in the voicemail when none of the agents are available.
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On-hold Music
| Music played when caller is on hold or is being transferred to another user (Know more)
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Call queue
| A call queue places incoming calls in line to be answered while users are busy with other calls. The queued calls are distributed to the next available extension user in the order received.
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Live call transfer
| Live call transfer enables fast customer query redressal. Your agents can transfer ongoing calls to different departments or agents in friction of time. (Know more)
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Live call info widget
| The live call widget gives you ongoing call details such as who the caller is, whom the call is getting transferred to and which agent in your organization is attending the call. (Know more)
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After call SMS
| After call SMS are transitional SMS by which you can notify your callers/customers as well as users about the calls to your MyOperator business number. (Know more)
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Outbound Dial
| Our outbound calling solution places outbound calls automatically on your given list. Once the call is answered, it immediately connects the caller with your agent. (Know more)
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Click to call
| Enable agents in your organization to initiate customer calls instantly and easily. To place calls with this feature, just click on the number on your web screen and the call will be placed automatically. (Know more)
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Call on-hold
| When a call is placed on hold, the caller is parked, so to speak, and is unable to communicate with the person on the other end of the line. Wait-music or a pre-recorded message is generally played to the waiting caller.
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Call barging
| Call barging is a call center software that enables you to listen to all the live calls without the caller or any other agent knowing about it. It enables managers and supervisors to barge into the call and speak to both the parties – the caller and the agent.
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Call whisper
| Call Whisper, also commonly referred to as Call Screening, involves playing a message to the callee while the caller continues to hear ringing. It can provide additional information such as the source or purpose of the call to the callee before the call begins and even allow the callee to accept or reject the call based on that information.
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Parallel dialling
| With the Parallel dialing feature, incoming calls are ringrd to multiple users simultaneously. This results in more dialing attempts, and hence quick answering of your business calls
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API
| An application programming interface is a computing interface which defines interactions between multiple software intermediaries. It defines the kinds of calls or requests that can be made, how to make them, the data formats that should be used, the conventions to follow, etc. (Know more)
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After call webhook
| After call webhook will deliver real-time information of the call to other application after calls (Know more)
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In call webhook
| Incall webhook will deliver real-time information of the call to other application during calls (Know more)
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CRM Integration
| Integrate your existing CRM with MyOperator to access your live calls and past logs/activities from one place. (Know more)
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Zapier Integration
| Zapier is API/webhook based automation tool that moves info between your web apps automatically through a GUI without any delevopment
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After office handling
| Route calls to specific greeting mesaage and/or directly to voicemail after office hours.
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Weekend IVR
| Route calls to specific greeting mesaage and/or directly to voicemail on your non working days.
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Location based IVR
| A Location based Callflow connects a caller from a particular region/ state to an agent who belongs to that state/ region. (Know more)
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Contact based IVR
| You can set a separate Call flow for the people whom you have added as contacts on your MyOperator panel. (Know more)
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Time based IVR
| Multiple time based routes to route calls to different IVRs based on time of day and/or days of the week (Know more)
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Callers input
| collecting and sharing inputs from the caller in real-time, to be used for real-time call routing or other functions like polls or voting, etc.
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Sticky agent
| Sticky Agent connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they are not required to explain the same query or problem again. (Know more)
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Call back intelligence
| Callback enables agents as well as customers to dial back on the caller ids through which they get IVRs calls, to get connected to the same customer or agent within a specified threshold time
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Progressive dialler
| Progressive dialer places outbound calls automatically after the agent indicating his/her availability to handle the next call.
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Predictive dialler
| Predictive dialers use algorithms to predict both the average call answer time and agent availability, and then modifies the dialing rate accordingly.
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Blind live call transfer
| A blind transfer is when you transfer the caller to a department or another agent without speaking to the new agent first.
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Daily email report
| Daily summarized report for inbound and outbound calls emailed to selected users at the specified time
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Daily SMS report
| A short SMS highlighting total inbound and outbound calls emailed to selected users at the specified time
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Call report
| Access or track each and every call log on your MyOperator account (Know more)
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Lost calls report
| Lost calls are the calls lost due to unavailability of channels. and/or due to non-payment of dues (Know more)
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Basic performance report
| User and department-wise performance reports based on selected intervals exported in sheets (Know more)
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Advance performance report
| End to end customizable and configurable reports based on all advanced metrices that a call center needs to track
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Realtime reporting
| Realtime status of agent availability and live calls being handled by the respective agents
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Online call hangup
| With the hang up feature, you can now decline calls directly from the web panel. (Know more)
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Online call transfer
| Transfer calls from one agent/user to another user or department directly from the web panel itself. (Know more)
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Admin panel
| Admins and Super admins access to all the features and modules on your MyOperator account (Know more)
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User panel
| Users can track and access their own call logs on MyOperator panel. (Know more)
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Online IVR designing (Simple)
| Online IVR designing (simple) is designed to distribute calls to different departments according to business timings (Know more)
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Online IVR designing (Advance)
| Online IVR designing (advance) are used to design more complex call flow logic or with several levels of distribution (Know more)
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Daily dashboard
| Summarized graphical representation giving you an overview of todays calls on your MyOperator account (Know more)
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Access call logs
| MyOperator logs module, wherein all the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App. (Know more)
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Access detail logs
| Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account, giving step by step caller's journey details with timestamps (Know more)
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Call filters
| A filter is a list segregates your logs’ data according to various parameters: Example Missed calls, Connected calls or SMS (Know more)
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Call notes
| Note helps you to note if in case you have specific thing that has to be added regarding that particular call. (Know more)
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Click to Call/Outgoing calls
| Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialing the number.
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Contact management
| Upload contacts on your MyOperator panel, to identify callers by their names, and also to route your premium contacts to different IVRs (Know more)
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Followup
| Followup will be a task management module on MyOperator which would help users automate, manage tasks related to customer follow up. (Know more)
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Real time geographical redundancy
| MyOperator telephony and data centers that span multiple geographic locations, therefore ensuring that your business operatotions are not impacted in case of network issues in particlar regions
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IP Whitelisting
| IP whitelisting is a security feature often used for limiting and controlling access only to trusted users. IP whitelisting allows you to create lists of trusted IP addresses or IP ranges from which your users can access MyOperator
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2FA login
| Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves to login into MyOperator
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SSO
| Single sign-on is an authentication scheme that allows a user to log in with a single ID and password to any of several related, yet independent, software systems, like a login with existing gmail or an outlook account instead of seprate authentication for MyOperator
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Custom login
| Customized authentication module based on SSO authentication of your personal email domain/identity for your employees
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Offline training* (Chargeable)
| Offline trainning of all MOperator features or modules can be provided on site on changable basis
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Webhook requests
| A webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information. MyOperator webhooks delivers call log data to other applications as it happens, meaning you get data immediately.
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24X7 Support
| Support on email, chat and call with 24*7 customer service.
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Account manager Lv1
| To provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers. (Know more)
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Account manager Lv2
| Priority customer support and dedicated senior customer success managers to provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, as well helping in driving more value out of MyOperator call automation services (Know more)
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Custom agreement & SLA
| Custom service level agreements (SLAs), offer a mechanism to add custom SLA enforcement in addition to the standard SLA enforcement provided by MyOperator (Know more)
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