Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime
MyOperator Desk and MyOperator Lite are different editions of MyOperator designed for different business categories and usages. MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light volume of calls. MyOperator Desk is designed to be used for a small call center or helpdesk kind of setup. MyOperator Prime is designed for mid and large sized organisations, handling large volume of calls and access to customized reporting, offline agreement etc.
MyOperator Lite is designed for low volume usage where simultaneous calls are limited but MyOperator Desk/Prime comes with capabilities to handle any volume of calls at the same time.
What is MyOperator Lite? What are different features available in MyOperator Lite?
MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light volume of calls. Different features available in MyOperator Lite are: Virtual number Toll free option IVRS Call routing Call ...
What is MyOperator’s escalation matrix?
Incidents that are not resolved by the “Response and resolution times” are escalated internally by MyOperator. MyOperator’s escalation matrix is as follows: Level Personnel Contact info Level 1 Support Desk Contact: (+91 81029 81029) ...
MyOperator– Service Level Agreement (SLA)
1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
After call SMS billing
MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...
Offline Functioning of MyOperator
The Offline functioning of MyOperator has resolved the issue of call interruptions due to network issues by storing valuable information like “User database” and “IVR Settings” into a local database. All the features of MyOperator will be functional ...