How are call activities logged in Zoho CRM during and after calls?
Call activities are automatically logged in Zoho CRM during and after calls. MyOperator adds relevant details such as caller's phone number, call type, call duration, call start time, and call end time to the activity fields, providing comprehensive insights into customer interactions.
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What data is logged in each Call Activity field when Zoho is integrated with MyOperator?
⚡ Quick answer - • Zoho auto-creates (or updates) a Call Activity by matching the caller’s number or UID. • Ten read-only fields are filled from MyOperator’s webhook payload (see JSON sample). • If any mandatory value is blank or the UID duplicates, ...