How can an agent initiate a new conversation?

• Related Articles

• How does a conversation transition from one state to another?

  The transitions include: Open to Assigned: When Agent A opens an unassigned conversation and responds to it. It will be assigned to user A or; When Manager, Admin , Owner assigns a conversation to user A, it will be moved to Assigned State. Assigned ...

• What are the different states a conversation can have?

  Conversations can have the following states: Open: New or unassigned conversations. Any incoming new message that is not currently assigned to anyone will land in the OPEN state It can be from a completely new contact or a contact whose conversation ...

• How can I use these new features?

  The three new features in the Live call widget have been introduced to improve your customers’ experience and optimize on your call minutes. Previously you could only view ongoing call details however, with the new features you can now transfer, view ...

• What is a “Sticky Agent”?

  MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...

• How is a conversation charged when a template is sent?

  When the user sends a marketing, utility, or authentication template to a customer, Meta checks for an open conversation of the same category. If one exists, no new conversation is opened. If none exists, a new 24-hour conversation is started. ...