How can I cancel a scheduled campaign?

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• What are the campaign status options?

  Completed: When at least one message is successfully sent. Failed: When no messages are sent. Cancelled: When a campaign is canceled before its scheduled time. Scheduled: When a campaign is set to run at a later time.

• What if a customer/agent misses a scheduled Outbound call?

  An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...

• What is an outbound campaign?

  Outbound campaign means the way to initiate the call to the caller to the callee. There are two types of campaign IVR based campaign:  Customers communicate to the user based on IVR call flow.  Example: Clients want to run a campaign to connect ...

• What is the Campaign Feature in WABA?

  The Campaign Feature in WABA is a tool that helps businesses connect with customers through WhatsApp, promoting sales and building customer loyalty. It allows businesses to reach hundreds or thousands of customers with just one click. Video Link: ...

• How can I create a new outbound campaign?

  1. Login to MyOperator and click on manage from top menu 2. Select campaign from settings section 3. Click on campaign 4. Click on create new 5. Choose the campaign type peer to peer or IVR based 6. If you choose peer to peer then fill this form ...