How can I create a simple Call flow?

How can I create a simple Call flow?

1. Login to your MyOperator panel and click on “Manage” at the top.



2. In the settings section click on “Design Callflow”.



3. Click on “Create new call flow” or Edit Live call flow



4. Enter the Welcome greeting (Predefined welcome greetings are there including the option for Add new Audio and you can play that audio to test).



5. Specify that you want a menu or not.



6. Enter the menu message (Predefined welcome greetings are there including the option for Add new Audio and you can play that audio to test).



7. Add IVR options (max 10), add different departments or extensions in IVR (You can also add departments from here).



8. Enter the text for every IVR options



9. You can add voicemail for each department.



10. You can opt for an IVR for non-working hours and non-working days as well.



11. Click on Save to Preview button to move further.



12. Select the Callflow (if you have more than one)



13. You can listen to the call flow to a specified number mention here.



14. You can get the preview for the whole Callflow Title, Prompt & Sound through phone calls.

15. You can also have an option to create recorded messages from a voice artist.



16. Click on Publish to activate your call flow.



Watch this video

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