How can I create an IVR/call flow with direct forwarding?
1. Login to your MyOperator panel & click on “Manage” at the top.
2. In the settings section click on “Design Callflow”.
3. Click on “Create new call flow” or Edit Live call flow
4. Enter the Welcome greeting (Predefined welcome greetings are there including the option for Add new Audio and you can play that audio to test)
5. Specify that you want a menu or not, "Yes" for a single level IVR, "No" for direct forwarding
6. Enter the menu message (Predefined welcome greetings are there including the option for Add new Audio and you can play that audio to test)
7. Add IVR options (max 10), add different departments or extension in IVR (You can also add departments from here) and enter the text for every IVR options
8. You can add voicemail for each department
9. You can opt for an IVR for non working hours and non working days as well.
10. Click on Save to Preview button to move further
11. Select the Callflow (if you have more than one)
12. You can listen the call flow to a specified number mention here. You can get the preview for whole Callflow Title, Prompt & Sound through phone call.
13. You can also have an option to create the recorded messages from a voice artist
14. Click on Publish to activate your Callflow
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