How can I find or change my Account Manager at MyOperator?
⚡Quick answer -
From the Account option on the panel, in the (account usage) section, the name of the AM is mentioned at the bottom. In light of recent changes, MyOperator now has a centralised support team which can be reached on 81029 81029 and by email at support@myoperator.co.
When should I use this guide?
Read this FAQ if you need to:
(a) locate the name of your assigned Account Manager (AM) or
(b) know what to do if you prefer to speak with someone else.
1. Where do I see my AM’s name?
From the Account option on the panel, in the (account usage) section, the name of the AM is mentioned at the bottom. This would only be used in the case of the NOC Port In/ Port Out process. (where the name of the account manager is required while filling out the Google form)
Alt text: see your Account Manager under Account usage
2. What if I’m not satisfied with my AM?
To curb such instances, MyOperator has now introduced centralized customer support department where clients would get assisted on call by reaching us on 81029 81029 and also through email on support@myoperator.com
They can also reach us for their queries through in-panel web-chat support available on the MyOperator panel at the bottom right.
3. Centralised support contacts
Channel | How to reach us |
Phone | 81029 81029 |
support@myoperator.co | |
In-panel chat | Click the chat widget at the bottom-right of your MyOperator dashboard |
4. Process flow
Alt-text: “Flowchart showing how to view the AM name and how to reach Central Support.”
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