How do I install and use the MyOperator Chrome Extension for click-to-call and live call notifications?

How do I install and use the MyOperator Chrome Extension for click-to-call and live call notifications?

⚡ Quick answer -

Install “MyOperator — Click to Call” from the Chrome Web Store, sign in with your MyOperator credentials, and you can:

• click any detected phone number on a webpage to place a Webcall, and

• receive real-time pop-up notifications for incoming calls in Chrome.

When should I use this guide?

Use these steps when you:

• need single-click calling inside a CRM or any website,

• don’t want to copy-paste numbers into a soft-phone,

• rely on live browser notifications, so you never miss a lead, or

• work remotely and prefer web-based calling over a desk or mobile phone.


1. Prerequisites & compatibility

• Google Chrome v100 + (Edge Chromium supported)

• Active internet + working microphone/headset

• MyOperator account with Webcall or Click-to-Call permission

• Outgoing calls to Indian numbers only (+91) unless you have an international account


2. Watch the video walkthrough



3. Install the extension

  1. Open Chrome and visit https://chrome.google.com/webstore/detail/myoperator-click-to-call/hnlocbghekoeogmbhhphhpjldbipmnhd
  2. Click Add to Chrome → Add extension.
  3. Pin it: click the Extensions icon → Pin MyOperator.


4. Sign in & first-time setup

  1. Click the MyOperator icon in the toolbar.
  2. Sign in with your MyOperator username/password 

• New user? Click Create account and follow the prompt.

  1. When Chrome asks for microphone access, click Allow.

Expected result: the extension badge turns green and shows Signed in as <agent-name>.


5. Auto-detect & click-to-call workflow

As soon as you’re signed in, the extension scans every webpage for phone numbers (6–15 digits) and appends a green phone icon:

Click the 📞 icon → a Webcall window opens with the number pre-filled.


6. Place outgoing calls

  1. Fastest – click any 📞 icon beside a detected number, or
  2. Click the extension icon → enter a phone number → CALL.

  1. Review past notes in the Webcall panel → press Call.

  1. Speak via your headset; the call routes through your assigned DID.

Tip: If you set a call-cancellation period (Section 7.3), a toast appears for 0-30 s so you can abort accidental dials.


7. Receive incoming calls

When someone dials your MyOperator number:

• A Chrome notification pops up with the caller ID.

• Click Answer → web-call window opens so you can pick up.

alt-text: Chrome pop-up showing incoming call from 858-898-9990


8. Settings & Configuration

Open Chrome ➜ click the turquoise MyOperator icon ➜ Settings.All options below work in real time—no browser restart required.

Setting

Default

Purpose

Flip-side / Limitation

Pause auto-detection

Off

Hide 📞 icons that the extension injects next to phone numbers.

If you pause detection, you must dial numbers manually in the Webcall window.

Default country code

+91

Prepends this code when you dial numbers that have no prefix.

Indian DIDs cannot place international calls; use an International account instead.

Call-cancellation period

0 s

“Undo” timer (0–30 s) before a click-to-call actually dials.

A value of 0s means the call starts instantly—no safety net.

Live-call notification

On

Chrome pop-ups for every incoming call.

Turning it off may cause missed calls if the Webcall window is not open.

CRM link for customer history

https://app.myoperator.com/logs?search={{phone}}

Opens past call logs when you click inside Webcall.

Must contain {{phone}} placeholder; otherwise, the link will not work.

Re-sync account

Pulls the latest agent permissions (Webcall ↔ Mobile) without reinstalling.

Use after an admin changes your access mode, or the extension may behave unpredictably.


8.1 Pause auto-detection of phone numbers

This group of toggles controls where the extension should stop or resume injecting the green phone icon.

  • Pause Plugin (global): Stops detection on all sites.
  • Pause for Domain: Blocks detection on an entire domain, e.g. *.myoperator.com.
  • Pause for this URL: Blocks detection on a single page only, e.g. https://myoperator.com/contact-us.

How it works

• Disabled (default) ⇒ phone numbers are detected and a 📞 icon is added.

• Enabled ⇒ icons disappear; you must dial numbers manually.

Alt text: How to use "Pause for this URL" setting


8.2 Default country code of customer

• Pre-set to +91 for Webcall India.

• Indian DIDs cannot make international outbound calls.

– Need to dial overseas numbers? Ask your admin to provision an International account.


8.3 Call-cancellation period

Allows you to abort an accidental click-to-call.

  1. Set a value between 0–30 seconds.
  2. Click a 📞 icon beside any number; a toast countdown appears.
  3. Click Cancel before the timer hits 0 to stop the call. – Example: With 20 s selected, you have a 20-second grace period.

Alt text: Call cancellation period


8.4 Live-call notification

Keeps you informed even when the Webcall window is hidden.

Benefits

  1. Prompt response – answer leads faster.
  2. No missed calls – pop-ups appear above all tabs.
  3. Enhanced productivity – you can work in other apps until a call arrives.

Disable only if you rely on another soft-phone or if Chrome notifications are muted by company policy.


Lets agents open past interactions for the current caller in one click.

Default template

https://app.myoperator.com/logs?search={{phone}}

• Replace {{phone}} with the placeholder your CRM accepts.

• Example for Zoho CRM https://crm.zoho.com/crm/org12345/Contacts/search/{{phone}}

If {{phone}} is missing, the link will do nothing.


8.6 Re-sync account

Use Re-sync whenever an admin switches your access mode:

  1. Open Settings → click Re-sync.
  2. Wait for the success toast (“Permissions updated”).
  3. Refresh any CRM tab to apply the new mode.

9. When does the extension NOT work?

❌ Extension is paused (plugin, domain, or URL)

❌ You’re signed out / session expired

❌ Browser mic permission is blocked

❌ Admin revoked your Webcall or Click-to-Call right

❌ Trying international calls from an Indian DID

❌ Chrome Incognito without “Allow in Incognito” permission


10. Troubleshooting

Issue

Quick fix

No 📞 icons appear

Make sure the extension isn’t paused and you’re signed in

Icon click does nothing

Disable the pop-up blocker for *.myoperator.com

Can’t answer calls

Enable Live-call notification and allow Chrome notifications in the OS

Audio problems

Check mic in chrome://settings/content/microphone; use a wired headset

Wrong country code

Update the default country code to +91 or as needed


Keywords: MyOperator Chrome extension, click to call, live call notification, pause auto-detection, call cancellation timer, Webcall integration