How do I install and use the MyOperator Chrome Extension for click-to-call and live call notifications?

How do I install and use the MyOperator Chrome Extension for click-to-call and live call notifications?

⚡ Quick answer -

Install “MyOperator — Click to Call” from the Chrome Web Store, sign in with your MyOperator credentials, and you can:

• click any detected phone number on a webpage to place a Webcall, and

• receive real-time pop-up notifications for incoming calls in Chrome.

When should I use this guide?

Use these steps when you:

• need single-click calling inside a CRM or any website,

• don’t want to copy-paste numbers into a soft-phone,

• rely on live browser notifications, so you never miss a lead, or

• work remotely and prefer web-based calling over a desk or mobile phone.


1. Prerequisites & compatibility

• Google Chrome v100 + (Edge Chromium supported)

• Active internet + working microphone/headset

• MyOperator account with Webcall or Click-to-Call permission

• Outgoing calls to Indian numbers only (+91) unless you have an international account


2. Watch the video walkthrough


3. Install the extension

  1. Open Chrome and visit https://chrome.google.com/webstore/detail/myoperator-click-to-call/hnlocbghekoeogmbhhphhpjldbipmnhd
  2. Click Add to Chrome → Add extension.
  3. Pin it: click the Extensions icon → Pin MyOperator.


4. Sign in & first-time setup

  1. Click the MyOperator icon in the toolbar.
  2. Sign in with your MyOperator username/password 

• New user? Click Create account and follow the prompt.

  1. When Chrome asks for microphone access, click Allow.

Expected result: the extension badge turns green and shows Signed in as <agent-name>.


5. Auto-detect & click-to-call workflow

As soon as you’re signed in, the extension scans every webpage for phone numbers (6–15 digits) and appends a green phone icon:

Click the 📞 icon → a Webcall window opens with the number pre-filled.


6. Place outgoing calls

  1. Fastest – click any 📞 icon beside a detected number, or
  2. Click the extension icon → enter a phone number → CALL.

  1. Review past notes in the Webcall panel → press Call.

  1. Speak via your headset; the call routes through your assigned DID.

Tip: If you set a call-cancellation period (Section 7.3), a toast appears for 0-30 s so you can abort accidental dials.


7. Receive incoming calls

When someone dials your MyOperator number:

• A Chrome notification pops up with the caller ID.

• Click Answer → web-call window opens so you can pick up.

alt-text: Chrome pop-up showing incoming call from 858-898-9990


8. Settings & Configuration

Open Chrome ➜ click the turquoise MyOperator icon ➜ Settings.All options below work in real time—no browser restart required.

Setting

Default

Purpose

Flip-side / Limitation

Pause auto-detection

Off

Hide 📞 icons that the extension injects next to phone numbers.

If you pause detection, you must dial numbers manually in the Webcall window.

Default country code

+91

Prepends this code when you dial numbers that have no prefix.

Indian DIDs cannot place international calls; use an International account instead.

Call-cancellation period

0 s

“Undo” timer (0–30 s) before a click-to-call actually dials.

A value of 0 s means the call starts instantly—no safety net.

Live-call notification

On

Chrome pop-ups for every incoming call.

Turning it off may cause missed calls if the Webcall window is not open.

CRM link for customer history

https://app.myoperator.com/logs?search={{phone}}

Opens past call logs when you click inside Webcall.

Must contain {{phone}} placeholder; otherwise, the link will not work.

Re-sync account

Pulls the latest agent permissions (Webcall ↔ Mobile) without reinstalling.

Use after an admin changes your access mode, or the extension may behave unpredictably.


8.1 Pause auto-detection of phone numbers

This group of toggles controls where the extension should stop or resume injecting the green phone icon.

  • Pause Plugin (global): Stops detection on all sites.
  • Pause for Domain: Blocks detection on an entire domain, e.g. *.myoperator.com.
  • Pause for this URL: Blocks detection on a single page only, e.g. https://myoperator.com/contact-us.

How it works

• Disabled (default) ⇒ phone numbers are detected and a 📞 icon is added.

• Enabled ⇒ icons disappear; you must dial numbers manually.

Alt text: How to use "Pause for this URL" setting


8.2 Default country code of customer

• Pre-set to +91 for Webcall India.

• Indian DIDs cannot make international outbound calls.

– Need to dial overseas numbers? Ask your admin to provision an International account.


8.3 Call-cancellation period

Allows you to abort an accidental click-to-call.

  1. Set a value between 0–30 seconds.
  2. Click a 📞 icon beside any number; a toast countdown appears.
  3. Click Cancel before the timer hits 0 to stop the call. – Example: With 20 s selected, you have a 20-second grace period.

Alt text: Call cancellation period


8.4 Live-call notification

Keeps you informed even when the Webcall window is hidden.

Benefits

  1. Prompt response – answer leads faster.
  2. No missed calls – pop-ups appear above all tabs.
  3. Enhanced productivity – you can work in other apps until a call arrives.

Disable only if you rely on another soft-phone or if Chrome notifications are muted by company policy.


8.5 CRM link to view customer details

Lets agents open past interactions for the current caller in one click.

Default template

https://app.myoperator.com/logs?search={{phone}}

• Replace {{phone}} with the placeholder your CRM accepts.

• Example for Zoho CRM https://crm.zoho.com/crm/org12345/Contacts/search/{{phone}}

If {{phone}} is missing, the link will do nothing.


8.6 Re-sync account

Use Re-sync whenever an admin switches your access mode:

  1. Open Settings → click Re-sync.
  2. Wait for the success toast (“Permissions updated”).
  3. Refresh any CRM tab to apply the new mode.

9. When does the extension NOT work?

❌ Extension is paused (plugin, domain, or URL)

❌ You’re signed out / session expired

❌ Browser mic permission is blocked

❌ Admin revoked your Webcall or Click-to-Call right

❌ Trying international calls from an Indian DID

❌ Chrome Incognito without “Allow in Incognito” permission


10. Troubleshooting

Issue

Quick fix

No 📞 icons appear

Make sure the extension isn’t paused and you’re signed in

Icon click does nothing

Disable the pop-up blocker for *.myoperator.com

Can’t answer calls

Enable Live-call notification and allow Chrome notifications in the OS

Audio problems

Check mic in chrome://settings/content/microphone; use a wired headset

Wrong country code

Update the default country code to +91 or as needed


Keywords: MyOperator Chrome extension, click to call, live call notification, pause auto-detection, call cancellation timer, Webcall integration