How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.
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How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Applies to: Agents, Supervisors, Admins (Web Panel) Also called: call transfer, call forwarding, warm transfer, blind transfer, consult transfer When and why to use this Transfer a live call (including calls that reached you via IVR) to the right ...
How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?
⚡Quick answer - Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, Hang Up, add a mid-call Note, and monitor a real-time Call-Duration timer. All actions are written instantly to Call Logs and Analytics. ...
Can a customer who is calling on the IVR transfer a call?
Short answer: No. Callers navigating the IVR (Interactive Voice Response) cannot transfer a call themselves. Transfers can only be performed by your organization’s agents after they answer the call. What does the IVR do (and not do)? The IVR is a ...
Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime
MyOperator Desk and MyOperator Lite are different editions of MyOperator designed for different business categories and usages. MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light ...
How can I transfer Live calls/IVR calls through MyOperator mobile app?
Goal: Transfer a live inbound or IVR-connected call to another user from the MyOperator mobile app. When to use call transfer Use transfer when the caller needs a different team or specialist after reaching you directly or via IVR. Prerequisites App ...