How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
When I can transfer a call directly from the web panel?
You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel. Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ...
How can I transfer Live calls/IVR calls through mobile keypad?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...
How can I transfer Live calls/IVR calls through MyOperator mobile app?
1. Login to your mobile app and get a caller info from at the time of an incoming call 2. Get a popup window from MyOperator app on the top of your incoming call along with “Transfer call” button 3. Click on “Transfer Call” and get the list of ...
How can I transfer ongoing calls from the live call widget?
To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in the Live call widget. 2. A dialog box will appear wherein a list of all your existing users will appear. 3. Choose the ...