How can MyOperator SLA be calculated?
SLA for each component will be calculated separately. We are not calculating the cumulative SLA for all the components in the status page.
For Example: if there is an issue with Delhi TATA incoming calls we will show an outage in the component “Incoming calls Delhi” only hence SLA for that region will be impacted not the other regions. Also in case of Partial downtime, we will update the incident with no impact hence it will not show our SLA impacted for that region also.
MyOperator– Service Level Agreement (SLA)
1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime
MyOperator Desk and MyOperator Lite are different editions of MyOperator designed for different business categories and usages. MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light ...
How will uptime be calculated? Cumulative for all or separate for each?
Uptime will be calculated separately for all the components listed in the status page based on the time taken for resolution of issue.
MyOperator India Postpaid Process
How can be postpaid option availed? MyOperator service can be used by businesses just by enabling auto-pay (auto debit) on the MyOperator panel (https://app.myoperator.co/payment) There are two options for the auto-pay: Auto pay through e-mandate ...
Offline Functioning of MyOperator
The Offline functioning of MyOperator has resolved the issue of call interruptions due to network issues by storing valuable information like “User database” and “IVR Settings” into a local database. All the features of MyOperator will be functional ...