How can MyOperator SLA be calculated?
SLA for each component will be calculated separately. We are not calculating the cumulative SLA for all the components in the status page.
For Example: if there is an issue with Delhi TATA incoming calls we will show an outage in the component “Incoming calls Delhi” only hence SLA for that region will be impacted not the other regions. Also in case of Partial downtime, we will update the incident with no impact hence it will not show our SLA impacted for that region also.
MyOperator– Service Level Agreement (SLA)
1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime
MyOperator Desk and MyOperator Lite are different editions of MyOperator designed for different business categories and usages. MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light ...
How will uptime be calculated? Cumulative for all or separate for each?
Uptime will be calculated separately for all the components listed in the status page based on the time taken for resolution of issue.
How does MyOperator work?
The following steps help explain how MyOperator works : A customer calls on your virtual (toll-free or non-toll-free) number. An IVR will play wherein the customer will choose from a predefined set of options. Such as press 1 for Sales, press 2 for ...
MyOperator’s New Dashboard
We have released MyOperator’s New Dashboard. As you know, MyOperator is your business call management system and helps track each call you get. With the growing need to manage your office calls, we have created the newly styled dashboard for our ...