How can MyOperator SLA be calculated?
SLA for each component will be calculated separately. We are not calculating the cumulative SLA for all the components in the status page.
For Example: if there is an issue with Delhi TATA incoming calls we will show an outage in the component “Incoming calls Delhi” only hence SLA for that region will be impacted not the other regions. Also in case of Partial downtime, we will update the incident with no impact hence it will not show our SLA impacted for that region also.
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