How can the complete call logs be downloaded?
To download the complete call logs, follow the steps mentioned below:
1. Click on “Manage” at the top after login to the MyOperator dashboard
2. Click on “Exports” from the “Functionality” section.
3. Click on “Logs” on the left.
4. Enter the Date.
5. Click on “Export”
6. Enter your email address to receive a mail with the list of all your company’s logs and click on “Send”.
How do I view Call Logs on MyOperator account?
MyOperator offers you call tracking solution, wherein the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App and MyOperator mobile app. These calls are displayed in the "Logs" section, which is ...
How do I track the Call Logs and SMSes?
If you are a Super Admin, your call logs and smes received on your mobile would automatically be synced, once you download the app. To track your team’s calls, you’ll have to add users (Note: Added Users should have the mobile app installed on their ...
What is "Logs" section?
MyOperator offers you a call tracking solution, wherein the received, missed, and connected calls of your team are tracked and shown on your MyOperator Web App. These calls are displayed in the "Logs" section, which is available on the top black ...
What should I do if the call logs are showing incorrect timings/data?
Identify that call logs showing incorrect data only for connected calls, only on missed calls, only on voicemail calls, or for all types of calls. Check also what is wrong in the call logs (duration, timings, landing users data, callers number, ...
Why is there difference in call duration mentioned in Logs & Customer's Mobile?
The call duration on (mobile) phones starts when the call is connected to the IVR whereas the call lands on IVR few seconds prior to getting connected and the caller mostly listens to a ringing tone. The call duration on IVR stops when all the data ...