How can we identify whether a person added a user or a Pro user directly from the web panel?

To identify whether a person added is a user or pro user, follow the steps mentioned below:

1. Click on “Manage” at the top of the MyOperator dashboard.

2. Go to “Settings” and click on “Users”.

3. Click on “Edit” corresponding to the name of the chosen user.

4. Click on advance settings, if a pro license is on then the user is a pro user, if not then the user does not have a pro license.

• Related Articles

• Can I unblock a contact added directly from the web panel?

  Yes, you can unblock contacts directly from the web panel. Just follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to functionality and click on “Block list”. 3. Choose a particular number ...

• What is the advantage of a multi-user panel?

  A multi-user panel is one wherein each pro user has a separate login id and password. The advantage of this is that you can assign roles and permissions to each user and monitor their activity directly from the web panel. Moreover, it allows every ...

• What is the difference between a Pro user and a user?

  User Pro User Each employee in the organization who is only given permission to make/receive/transfer calls but isn’t allowed to access the web panel is a user. Each employee in the organization who has a separate login id and password to access the ...

• How can I transfer Live calls/IVR calls through MyOperator Web Panel?

  Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.

• When I can transfer a call directly from the web panel?

  You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel. Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ...