How can we transfer a call to another agent?
To transfer a call to another agent you need to:
- Dial *2 [extension number]; Or
- Click on the “Transfer” option in the Live call widget; Or
- Transfer the call from the MyOperator Mobile app.
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
Can a call be transferred to a department rather than to another agent?
No, a call cannot be transferred to a department. It can only be transferred from one agent to another agent.
What if a customer/agent misses a scheduled Outbound call?
An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...
What if a sticky agent turns “Off” the "Call availability" option?
If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...
What is Live Call Transfer Auto-dialing feature?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...