How can we transfer a call to another agent?

How can we transfer a call to another agent?

To transfer a call to another agent you need to:

  1. Dial *2 [extension number]
  2. Click on the “Transfer” option in the Live call widget; Or
  3. Transfer the call from the MyOperator Mobile app.



    • Related Articles

    • Can a call be transferred to a department rather than to another agent?

      No, a call cannot be transferred to a department. It can only be transferred from one agent to another agent.

    • What if a customer/agent misses a scheduled Outbound call?

      An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...

    • What if a sticky agent turns “Off” the "Call availability" option?

      If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...

    • What is Live Call Transfer Auto-dialing feature?

      Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls.  This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...

    • What is a “Sticky Agent”?

      MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...