Quick Answer

Request additional Service Numbers—new virtual, toll-free, or IVR lines—by contacting your assigned Account Manager or MyOperator support; after commercial quotation and KYC, standard lines activate in 2–3 business days and bulk pools in 2–8.

1. When you need a new Service Number

Add a new Service Number when your business requires a distinct IVR line, toll-free number, or virtual line for another department, brand, or use-case. This is a plan upgrade handled only through your Account Manager.

If you only need more agents on an existing line, log in as an Admin at in.app.myoperator.com and navigate to Manage → Users → Add New; you can add users yourself up to the seat limit of your current plan.

2. How to submit your request

1. Determine the total number of new Service Lines you need and the primary purpose or business use-case for each line.
2. Email support@myoperator.com, call 08129-81029 or 092129 92129, or contact your assigned Account Manager directly.
3. Provide your Business Account Number (BAN) and official business name, the exact line count, and the stated purpose.

3. Expected turnaround times (TAT)

• Standard line addition for fewer than 20 accounts: 2–3 business days after quotation acceptance, KYC completion, and payment.
• Bulk or corporate number pooling for more than 20 accounts: 2–8 business days (up to one week) to complete corporate billing consolidation and shared minutes pooling.

What happens inside MyOperator after you submit

1. Support Team verification & hand-off

The Support Team checks your account standing—BAN, existing Service Numbers, and any unpaid dues—then confirms you need a separate line rather than additional user seats. They create a ticket containing your BAN, business name, requested line count, and use-case and route it immediately to the assigned Account Manager. Front-line support never quotes pricing or provisions lines directly.

2. Account Manager handling & commercial activation

• The Account Manager contacts you, shares plan options and quotations, collects KYC documents, and processes payment.
• For standard provisioning, the AM coordinates with provisioning teams to assign and activate the new lines within 2–3 business days.
• For corporate pools (more than 20 lines or combined monthly rental of at least ₹20,000), the AM ensures all lines share identical billing cycles and plan structures.
• The AM submits a tech-support ticket that includes the BAN, the approved Plan PDF, and the full Service Number list.
• Minutes pooling on Scale Plans is enabled by applying recurring FCV waivers; engineering completes this within 2–8 business days.

Keywords

add service number, new virtual line, toll-free upgrade, IVR line addition, Account Manager, plan upgrade, BAN, minutes pooling, corporate billing, MyOperator support