How do I add users?

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• Do I have to add users manually?

  Yes, the user needs to be added manually, they shall be added as per the need and the requirement. Follow the following step to add new user: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. ...

• How can I add users to the departments? How to define the call routing method for those users?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add new departments and add user under Departments or Click Edit departments to add Users. 4. Enter the name ...

• How can I add users to the departments? How to define the call routing method for those users?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add new departments and add user under Departments or Click Edit departments to add Users. 4. Enter the name ...

• How can I add a New User?

  To add a new user, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Click “Add new” at the top. 4. Fill the user information. 5. Mention the call ...

• What should I do if IVR calls on my IVR are not getting forwarded/transferred to users?

  If the IVR calls on your IVR are not getting forwarded/transferred to the users, you need to check the following: IVR settings Timing of each user and timings of the department (It is recommended that do not keep the timing less than 20 seconds) IVR ...