How do I assign 'Permissions' to my 'Users'?
To assign permissions to the added users on your MyOperator Account,
- Go to “Permission” in the “Functionality” section of 'Manage'.
- You can set permissions for different roles you assign to your users. These roles are Administrator, Manager, or call agent.
- Now click on any one of the listed attributes on the left. Let’s assign permissions for ‘Logs’ first. As you can see there are checkboxes for viewing logs here.
- Check the boxes for permitting to 'view' logs or 'add/edit' for different types of users like so and click on ‘Update’.
Similarly, you can set permissions for other attributes.
In case you think you want to go ahead with default permissions for the users, click on blue colored “Reset to default” button on the top-right.
What permissions are assigned to each role?
There are 3 roles that MyOperator offers to its Pro users following a professional hierarchy. Administrator: This user is the head of the company. Administrators or super admins can access the accounts of every user. Manager: This user is the head ...
Can I assign departments only to Pro users?
No, you can assign both Pro as well as Non-pro Users to departments. Non-pro users can also be assigned to departments and can also receive calls. But they don't have access to the MyOperator panel. Only pro users have panel access and mobile app ...
How do I add users?
To add users to your MyOperator account: Click on ‘Users’ in the ‘ Manage Section’. Now click on ‘Add New’ on the top right here. Enter the details such as: ‘Name’ ‘The user’s Business Email Address’ ‘Assign an extension number’ ‘His Mobile number’ ...
How do I "Remove Users"?
To 'Remove' a user from your account: Click on ‘Users’ in the ‘Manage Section’. Here’s your list of users. Click on the 3 dots which are available on the right-hand side of each user. On you will get the option to delete the user. Click ok on the ...
What are Tags and how to assign them?
Tags are the qualifying parameters that agents can assign to the users on the basis of their interaction with the business. There are automated tags along with manual tags that agents can assign. Automated Tags include First Message Tags, API Tags ...