How do I download the call recording audios?
MyOperator not only tracks your business calls, but records the conversations that take place between the agent and the caller. Call recordings are not only a gateway to understand customer feedback, but an asset to improve on your product/marketing and training strategies.
Call recordings available on your MyOperator panel can be downloaded. Here's how:
- Click on "Logs" and select an IVR received or connected call.
- Click on the "Download" icon available on the top of the panel.
The file will be downloaded in .mp3 format.
Also, there is no way to download bulk recordings.
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