Quick Answer

Install version 0.3.16 or later of the MyOperator Dialer app, allow iOS notifications for the app, and Caller ID pop-ups will show the caller’s saved name or phone number while the app is in the foreground or background.

Feature overview

The Caller ID feature adds a real-time notification banner whenever you receive an incoming call through the MyOperator Dialer on an iPhone. If the caller’s number is stored in the MyOperator contact book or in your local phone book, the banner shows the saved name; otherwise, it shows the phone number. For example, when a call arrives on DID 01204673202 from the mobile number 9582315881, the banner displays 9582315881 so you instantly know who is calling.

Prerequisites

• The MyOperator Dialer app must be updated to version 0.3.16 or above.
• iOS notification permission for “MyOperator Dialer” must be enabled.

Enable notifications during first login

1. Log in to the MyOperator Dialer app.
2. When iOS displays the prompt “MyOperator Dialer Would Like to Send You Notifications,” tap Allow. This single tap completes the setup.
   

Alternative method if the prompt does not appear

1. Open the Settings app on the iPhone.
2. Tap Notifications.
3. Scroll down and select MyOperator Dialer.
4. Turn on the Allow Notifications toggle. All notification styles (Lock Screen, Notification Center, Banners) can remain enabled or disabled as per your preference—the Caller ID banner needs only the master toggle.
   

What you will see on an incoming call

With notifications enabled, every inbound call triggers a banner that slides from the top of the screen. The banner shows either the contact’s saved name or the raw phone number, letting agents identify callers before answering.

Limitations you need to know

• Caller ID banners do not appear for callbacks initiated from the Dialer app because these calls use a different DID; if the customer returns that DID, no Caller ID notification is generated.
• iOS imposes stricter background rules than Android, so the overall experience may feel less seamless on an iPhone.
• The banner appears only while the Dialer app is in the foreground or background. If you force-quit the app, notifications—and therefore Caller ID—stop until the app is reopened.

Why this feature is important

MyOperator DIDs, such as 01204673202, are not personally tied to callers. Without the Caller ID banner, agents would see only the DID and have no idea who is ringing. By showing 9582315881—or the contact’s saved name—the banner removes guesswork and helps agents greet callers professionally.

Keywords

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