How do I enable Customer Operator Tune feature in MyOperator?

How do I enable Customer Operator Tune feature in MyOperator?

Quick Answer

Enable the Customer Operator Tune setting in your MyOperator Callflow Advanced Settings, wait up to two hours for telecom propagation, then place fresh test calls to hear the recipient’s real-time carrier tone instead of a generic ringback.

Feature overview

The Customer Operator Tune feature replaces the standard ringback tone on outgoing calls with the live tone broadcast by the recipient’s mobile network—such as switched off, out of coverage area or busy—so your agents instantly know the callee’s actual status.

If the setting is disabled, agents hear a single generic ring regardless of the network condition. When it is enabled, the MyOperator system must refresh routes with multiple carrier gateways; this refresh can take up to two hours to reach every trunk.

Step-by-step: Enable the setting as an Admin

  1. Log in at in.app.myoperator.com as a user with Admin or Owner rights.
  2. Click Call ▸Design Callflow in the left-hand menu.
  3. Open Advanced Settings in the upper-right corner of the Call Flow panel.
  4. Scroll to Call Settings, locate Customer Operator Tune, and click Edit
  5. Toggle the control to Enable and press Save

What to do if tones are still missing

If, after waiting two hours, outgoing calls still play a generic ringback:

  1. Email support@myoperator.com or call 08129-81029 (alternate: 092129 92129).
  2. Provide your Business Account Number (BAN) or Service Number.
  3. State that Customer Operator Tune is enabled in your panel.
  4. Attach 4–5 plain-text Call UIDs for test calls made after the two-hour window.

Internal resolution workflow (for MyOperator staff)

The following process is executed by Support and Account Management whenever a Customer Operator Tune query or routing issue is logged:

  1. Support team verification & guided troubleshooting
    • Confirm the client’s BAN / Service Number and that they are logged in with Admin/Owner permissions.
    • Audit configuration in Call ▸ Design Callflow ▸ Advanced Settings ▸ Call Settings to ensure Customer Operator Tune = Enabled
    • Before escalating, rule out Do-Not-Disturb restrictions, invalid outbound Caller ID choices and insufficient outgoing call credits.
  2. Account Manager hand-off & plan review
    • If limits such as missing outbound credits, account tier caps or fixed DID restrictions are identified, the support agent tags the assigned Account Manager (AM).
    • The AM contacts the client to process credit top-ups, arrange fixed DID upgrades, or explain plan capabilities.
  3. Escalation to Internal Tech Support
    • The ticket must contain the client’s BAN, Service Number, outbound fixed DID/service number, a screenshot of panel configuration, and 4–5 recent Call UIDs.

Keywords

Customer Operator Tune, real-time carrier tones, enable operator tone, Call Design Callflow, Advanced Settings,  outgoing call status, BAN, Service Number, Call UIDs, propagation time, MyOperator support, Tech Support Awaited