How do I know which country or region my customer belongs to?
WhatsApp determines the country/region based on the customer’s phone number, including the country calling code and network prefix. A full list of mapped country codes is available.
Related Articles
How are country calling codes and rates mapped for customers?
WhatsApp uses the customer’s country calling code and network prefix to determine the applicable rates. A CSV file containing the mapping of country codes to regions and rates is available for download.
What does the various Region codes stand for?
The region codes are used under the “dashboard” menu. This is to categorize the customer traffic according to their respective states. Following are the region codes used :- India State Codes: Circle name Code Andhra Pradesh AP Assam AS Bihar BR ...
Know your account suspension mail:
MyOperator billing name MyOperator business number Total amount due Your credit limit (When your outstanding usage exceeds your credit limit, your service will be suspended, till you clear all your dues.) Recharge link Statistic for the given time ...
Know your low balance mail alert:
Myoperator billing name MyOperator business number Total amount due/ Top up amount Minimum account balance (When your account balance goes below this level while using extra features and resources not covered by your MyOperator plan) Recharge link ...
What is a customer service window?
A customer service window is a 24-hour period that opens when a customer sends a message to the business. During this time, businesses can send any type of message (template or non-template) to the customer without opening a new conversation.