How do I find my MyOperator Service Number?

How do I find my MyOperator Service Number?

Quick Answer

Your Service Number is the main virtual or toll-free IVR line assigned to your account; you will always find it in the top-left corner of the desktop dashboard or at the top of the side menu in the mobile app.

1. Definition of a Service Number

The Service Number is the 10-digit virtual landline/mobile number or the 1800 toll-free number that customers dial to reach your IVR. It is the primary inbound line provisioned by MyOperator and the number you publish on ads, websites and marketing material.

2. Locate the Service Number on the Desktop Web Panel

  1. Go to in.app.myoperator.com and sign in to your dashboard.
  2. Look at the extreme top-left of the header, directly under your Business Name.
  3. The 10-digit virtual number or 1800 toll-free number shown there is your Service Number.

3. Locate the Service Number in the Mobile App

  1. Open the MyOperator Mobile App and log in.
  2. Tap the menu icon (☰) in the top-left corner of the screen.
  3. The Service Number appears at the very top of the side menu, immediately beneath your user profile or business name.

4. Service Number versus Other Account Identifiers

The terms below look similar but serve different purposes. Use the right one when talking to Support or Sales.

IdentifierWhat It IsPrimary Use Case
Service Number (IVR / Virtual)The primary inbound virtual line provided by MyOperator.Published on ads/website for incoming customer calls.
Outgoing DIDA separate dedicated virtual line used specifically for outbound calling.Displayed as Outbound Caller ID (CLI) when agents dial out.
Registered / Agent Phone NumberThe personal mobile number of an agent or account owner.Used to log in, receive 2FA OTPs and take patch calls.
Business Account Number (BAN)A unique account contract ID assigned to your billing profile.Found under Profile Icon  > Account Usage; used for support/billing tracking.

5. Managing Multiple Lines or Lost Access

  • Multiple Service Numbers: If your company owns several virtual lines, click the dropdown next to your Business Name (top-left of the web panel) to view and switch between them.
  • Locked Out of Panel: When you cannot log in, Support can locate your active Service Number by searching for your registered phone number, business email or BAN.

6. Contacting Support

If you need help identifying your Service Number or regaining access, reach out using one of the following channels and share your registered mobile number, business email address or BAN:

7. How the Support and Account Management Teams Assist You

  • Self-Service Navigation Guidance: Support walks you through checking the top-left header on web or the ☰ menu on mobile.
  • Identifier Clarification: Agents explain the difference between your Inbound Service Number, Outgoing DID and personal Agent Mobile Number.
  • CRM Lookup: If you are logged out, Support searches internal CRM records with your registered mobile number, business email or BAN to retrieve your Service Number.
  • Account Manager Handoff: Support tags your Account Manager when you want additional virtual numbers, new regional DIDs, toll-free lines, contract changes or extra user seats.


Keywords

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