How do I prevent my outgoing DID from being marked as spam?

How do I prevent my outgoing DID from being marked as spam?

Quick Answer

To stop spam labels on your MyOperator outgoing DID, dial responsibly and choose one of three remediation paths—Truecaller Verified Business Branding, a fresh DID replacement, or crowdsourced reputation building—while coordinating with MyOperator Support and your Account Manager for provisioning and billing.

1. Why outgoing numbers get flagged

Two independent mechanisms apply spam labels:

  • Crowdsourced user reports: Recipients or competitors manually tag your number as spam on caller-ID apps such as Truecaller.
  • Telecom-operator auto-tagging: Airtel, Jio, Tata and other carriers run traffic algorithms that mark numbers making large volumes of short-duration outbound calls as “Airtel Spam” or “Jio Spam.”

2. Responsible dialing best practices

  • Avoid repeated or excessive calls to the same recipient.
  • Call only customers who have a valid reason to hear from you.
  • Maintain correct business identification and caller information wherever possible.
  • Discourage any behavior that could prompt recipients to report the call as spam.

3. Remediation options at MyOperator

  • Option A – Truecaller Verified Business Branding (recommended, permanent)
    Displays your official company name, logo and a green verified badge on the recipient’s screen instead of a red spam warning.
    Client action: Email support@myoperator.com or contact your Account Manager to start onboarding.
  • Option B – Outgoing DID Replacement (fresh number)
    Replaces the spam-tagged DID with a new, clean service number.
    Important caveat: If call volume patterns stay unchanged, the new number can also be flagged.
  • Option C – Manual Truecaller Listing (self-service)
    Have 10–25 employees, friends or family save the DID in their phonebooks under your business name and mark it “Not Spam” in Truecaller to build a positive reputation score.

4. Pricing and commercial details

  • DID replacement: ₹1,000 one-time setup fee plus ₹200 monthly rental, taxes extra.

Truecaller Verified Business Branding is billed separately; your Account Manager will confirm the applicable charges.

5. How to raise a request

Email support@myoperator.com or call 08129-81029 / 092129-92129 with:

  1. The affected outgoing number.
  2. The approximate date and time the spam label first appeared.
  3. A screenshot of the label, if available.
  4. Your calling use case and approximate daily or hourly call volume.
  5. Relevant Call UIDs, if you have them.

6. What MyOperator Support and Account Managers do next

  1. Support verification & education
    • Validate account identifiers (BAN/Service Number) and locate the exact DID affected.
    • Explain the difference between crowdsourced tagging and operator auto-tagging.
    • Guide you through Option C for an immediate, no-cost workaround.
    • Reconfirm standard DID replacement pricing and the temporary nature of number swaps.
  2. Account Manager hand-off triggers
    • You agree to purchase a fresh outgoing DID (₹1,000 setup + ₹200/month).
    • You decide to buy Truecaller Verified Business Branding.
    • You request a direct callback from your assigned AM.
  3. Onboarding & provisioning by the AM
    • Issue invoices for the chosen service.
    • Collect brand collateral—company registration, brand logo, and approved display name—for Truecaller verification.
    • Coordinate with billing and telecom provisioning to assign, test and activate the new DID in your panel.

Keywords

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