Quick Answer

The standard Dashboard Regions Pie Chart cannot show individual states, but you can obtain a full state-by-state call volume breakdown by exporting Call Reports and filtering the Caller Location / Circle column in Excel or Google Sheets.

1. Why the Pie Chart Combines States

The dashboard aggregates call traffic by larger telecom circles to give a high-level visual summary. Andhra Pradesh and Telangana, for example, display as one slice because the template is a fixed, platform-wide design applied to every MyOperator account. No panel toggle or hidden filter exists to expand these pre-grouped regions into separate state slices.

2. Recommended Workaround: Export Call Reports

1. Log in at in.app.myoperator.com.
2. Select "Reports" and then "Call Reports" (or "Call Logs") from the left menu.
3. Open Advanced Filters, pick the required date range and, if needed, choose specific departments.
4. Click "Export" and download the data as CSV or Excel.
5. Open the file in Excel or Google Sheets, then create a filter or pivot table on the "Caller Location / Circle" column to isolate totals for each individual state.

This method produces the granular state-level view that the pie chart itself cannot display.

3. Requesting Custom Dashboards or Automated State Reports

If your management team needs a custom analytics dashboard or recurring automated reports that already separate every state, email support@myoperator.com or call 08129-81029 (or 092129 92129). Include your Business Account Number (BAN) and describe the exact reporting requirement so the Product team can log an official feature enhancement request or discuss bespoke reporting solutions.

4. What the Support & Account Management Teams Do

• Account Verification and Guidance: Support agents first confirm the customer’s BAN or Service Number. They then explain that the regional groupings are fixed defaults and walk the customer through the export-and-filter workaround. A live Google Meet screen-share is offered if step-by-step help is required.
• Feature Request Logging: The agent files a Product Enhancement Request in Zoho Desk, tagging the assigned Account Manager.
• Custom Enterprise Reporting: For enterprise clients seeking automated dashboards, the Account Manager contacts the client to scope advanced BI connectors, database export APIs, or other custom analytics packages.

5. Escalation to Internal Tech Support

If the exported CSV or Excel file lacks caller location data, times out, or fails to generate, the Support Team creates a child ticket in Zoho Desk or emails tech.support@myoperator.co. The ticket must contain the client’s BAN, Service Number, the chosen date range, the problematic exported file, and 4–5 sample Call UIDs that show missing location metadata.

Keywords

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