Quick Answer
Meta, not MyOperator, imposes WhatsApp Business API bans; pause every broadcast immediately and file a single review request in Meta Business Suite. Meta usually replies within 24 – 48 hours.
1. Restriction Levels and Timeframes
Check Account Quality before appealing.
| Status | Effect | Typical Duration |
|---|
| Restricted (Temporary Warning) | Outbound campaigns blocked; incoming stays online while quality score is Low. | Often auto-clears in 24–72 hours once broadcasts stop. |
| Disabled / Banned | All inbound and outbound messaging stops. | Needs formal review via Request Review. |
| Permanently Disabled | Messaging privileges revoked after Meta’s final review. | Irreversible; no further appeal possible. |
- High volumes of “Report Spam” or user blocks.
- Unsolicited bulk messaging to purchased, scraped or stale lists without explicit opt-in evidence.
- Operating with a persistent Low (red) quality rating in WhatsApp Manager.
- Violating Commerce Policy by offering prohibited goods or services such as adult products, weapons, gambling, counterfeit items or unverified healthcare.
- Abusive automation like sending continuous promotions immediately after a user’s first message without intent verification.
3. Appeal and Resolution SOP
- Immediately cancel every scheduled broadcast, stop CRM-triggered sends and pause AI chat agents. Continuing to hit the API while restricted will add error logs and can doom the appeal.
- Log into Meta Business Suite, open Account Quality and select the affected WhatsApp Business Account to view the cited policy code.
Click Request Review once. In the form, include:
- Your legal business name, website URL and primary messaging use case.
- A statement confirming all automations are paused.
- Tangible proof of customer opt-in, such as signup logs or web forms.
- A clear commitment to follow Meta’s Business Messaging Policy going forward.
Submit only once and monitor the ticket; sending duplicates resets your queue position.
Meta typically delivers a decision within 24 – 48 hours.
4. Handling a Permanent Ban
- Meta’s “Permanently Disabled” verdict blacklists the phone number forever; no provider can restore it.
- To resume API use, procure a fresh 10-digit number or virtual line that is not linked to any WhatsApp profile. If the number is active in the WhatsApp mobile app, delete that account first.
- Past chat history tied to the banned number cannot be migrated to the new line.
5. When to Escalate to Account Manager or Tech Support
- Contact your Account Manager for help sourcing and onboarding a replacement number, designing opt-in flows, or scaling messaging tiers safely.
- MyOperator’s support team will escalate to Tech Support when a Meta Partner appeal must be filed on the customer’s behalf or backend webhook logs need investigation during an active restriction.
Phone: +91 81029 81029
Email: support@myoperator.com
Keywords
WhatsApp ban, unban WhatsApp Business API, Meta Account Quality, Request Review, MyOperator, permanently disabled, restricted warning, pause broadcasts, opt-in proof