How do I upgrade my MyOperator demo account to a paid plan?

How do I upgrade my MyOperator demo account to a paid plan?

Upgrading unlocks call recording, analytics, unlimited minutes, and a dedicated virtual number so you can start handling real customer calls.

📑 Table of Contents

  1. Why upgrade?
  2. Before you begin
  3. Step‑by‑step upgrade
  4. What happens next?
  5. Troubleshooting
  6. Related articles
  7. Need more help?

1. Why upgrade?

  • Reserve a permanent business number.
  • Comply with RBI/KYC regulations via e‑KYC.
  • Access paid‑only features such as IVR branches, call barging, and real‑time dashboards.

2. Before you begin

Requirement

Details

MyOperator login

Owner‑level credentials (email + password or Google SSO)

Aadhaar linked mobile

Must receive OTP for e‑Sign

Stable internet

2 Mbps+ recommended

Supporting docs

GSTIN or Company PAN (PDF/PNG ≤ 2 MB)

Payment method

UPI, credit/debit card, or NetBanking

Tip: On mobile? You can follow the same steps in the Android/iOS app—menus use identical wording.

3. Step‑by‑step upgrade

Step 1 — Log in

  1. Go to https://app.myoperator.com and sign in.
  2. Multiple workspaces? Select the workspace you wish to upgrade.

Step 2 — Open the setup checklist

Click Complete the setup in the dashboard banner to launch the six‑step wizard.

Step 3 — Finish optional profile steps (optional)

  • Business Profile
  • Agent Creation
  • Welcome Greeting

You can skip these for now and return any time from Settings → Company.

Step 4 — Complete e‑KYC (mandatory)

  1. Click KYC Details.
  2. Fill in legal business name, address, and authorized signatory details.
  3. Press Get Verified.

Step 5 — Verify mobile OTP

Enter the 6‑digit OTP sent to the phone number specified above.
TIP: Didn’t get it? Click Resend OTP after 30 s.

Step 6 — Aadhaar e‑Sign

  1. Confirm Full Name and Location for signature.
  2. Enter your 12‑digit Aadhaar and tick the consent box.
  3. Click Request OTP → enter the second OTP delivered to your Aadhaar‑linked phone.

Step 7 — Choose your business number

  1. Click Number Selection.
  2. Filter by city or toll‑free.
  3. Press Reserve next to the number you like.

Step 8 — Pick a plan and pay

  1. Go to Plan & Payment.
  2. Review Lite, Growth, or Enterprise tiers.
  3. Click Subscribe → complete payment via UPI/Card/NetBanking.
Payment URL (copy–paste): https://app.myoperator.com/billing/checkout

4. What happens next?

You’ll see a green “Upgrade successful” ribbon in the dashboard within 60 seconds.
Your new number becomes active immediately; existing demo calls and agents are preserved.

5. Troubleshooting

Symptom

Possible Cause

Fix

No OTP arrived

Poor network / DND enabled

Wait 30 s → Resend OTP • Disable DND • Try alternate network

“Aadhaar not linked” error

Mobile number not mapped to Aadhaar

Dial 9999# to check linkage or visit UIDAI portal to update

e‑Sign spinner never ends

Pop‑up blocked

Enable pop‑ups for aadhaar.msign.example in browser settings

Payment declined

3‑D Secure failed

Retry with another card or UPI; contact bank

Reserved number shows “Unavailable”

Simultaneous reservation by another user

Select a different number or refresh list

6. Related articles

7. Need more help?

  • Chat with us inside the app (Help → Live chat)—median reply in 5 min.
  • Email support@myoperator.com with workspace ID.
  • Call +91 8102981029 (09:00‑21:00 IST, Mon‑Sat).