Quick Answer

You can host IVR calls and the official WhatsApp Business API on one MyOperator dashboard, giving agents a single timeline for calls, chats, campaigns and recordings while Meta template fees apply per message.

Key Benefits of the Unified Solution

• Single-Dashboard Visibility: View incoming calls, IVR logs, call recordings, live chats and bulk WhatsApp broadcasts together.
• Auto-Saved Contacts & Smart Tagging: Every caller or chatter is auto-saved and can be tagged—for example, VIP, Hot Lead or Payment Pending—for instant filtering.
• Smart Audience Retargeting: Filter by tags, call dispositions or chat history to launch WhatsApp broadcast campaigns from the same contacts list.
• End-to-End Ad-to-Call Tracking: Leads that start from Click-to-WhatsApp ads move through Chat → Phone Call → Deal Closure, with each touchpoint stored in one timeline.
• Message Trail: See complete WhatsApp histories that include automated triggers, campaigns and agent replies inside the panel timeline.
• After-Call WhatsApp Automation: Automatically fire Meta-approved templates the moment a call ends, based on Missed, Answered or Voicemail status.
• Shopify Integration: On supported plans you can auto-send abandoned-cart nudges, COD confirmations and shipping alerts on WhatsApp.

Activation & Plan Rules

1. Option A — Single Number (Recommended): Run IVR and WhatsApp API on the same MyOperator Virtual/DID number. Background OTP verification skips the IVR during onboarding.
2. Option B — Separate Dedicated Number: Use a different 10-digit number only for WhatsApp Business API.
3. Plan Availability: New onboardings choose between the Sedan and SUV CPaaS plans. WhatsApp API is bundled; Meta charges per template message still apply.
4. Fresh-Number Prerequisite: A number already active on the consumer or Business WhatsApp app must first have that account deleted before API setup begins.

Handling OTPs & Mobile App Logouts on IVR Numbers

Running the regular WhatsApp Business mobile app on a virtual IVR service number causes repeated session crashes and logouts. Switching to the official WABA channel removes these crashes permanently.

Support-Handled OTP Window (DoT / DLT Compliance)

Telecom rules restrict raw OTP voice on service numbers. If you must fetch an OTP on such a line, MyOperator Support assists during a dedicated window: 3:00 PM – 3:30 PM (Mon–Sat) once your business identity is verified. In urgent cases Support can temporarily reroute the IVR to a direct-transfer flow to capture the verification call.

Escalation Rules & Boundaries

• Escalate to Account Manager when you are upgrading plans, adding agent seats or ordering custom enterprise add-ons.
• Internal Team → Tech Support escalations cover complex webhook triggers, Shopify integration errors and technical WABA channel provisioning.

Need Help or Support?

Phone: +91 81029 81029
Email: support@myoperator.com

Keywords

IVR WhatsApp integration, MyOperator WABA, single dashboard calls and chats, Sedan plan, SUV CPaaS, OTP window 3:00 PM to 3:30 PM, Click-to-WhatsApp ad tracking, after-call WhatsApp automation