Quick Answer

You can verify your MyOperator phone number directly inside Facebook’s signup flow by temporarily setting a one-step “Blank File” call flow as Primary, requesting the verification call, capturing the code from the call recording in Call Logs, and then switching back to your original Primary call flow.

1. Why You Need a Dedicated Verification Call Flow

Facebook’s automated verification call only reads a short numeric code once. If the call is forced to pass through IVR menus or greeting messages, that code can be lost or the call may disconnect. A minimalist call flow—built from the “Blank File” welcome message, with menus disabled and voicemail enabled—routes the call straight to a live extension so you hear the code without delay.

Step 1. Build the Temporary Verification Call Flow

1. Open MyOperator in a new browser tab so that the Facebook onboarding page remains open.
2. Navigate to “Call” and click “Design Call Flow.”
3. Select “Create new call flow.”
4. In the Welcome Message field, choose “Blank File” from the dropdown list.
5. Turn off the toggle labelled “Need a menu option.” 
6. Select the department that should receive the verification call.
7. Enable the option “Do you need voicemail with each department?” so missed calls are still recorded.
8. Click Save, then click Preview, and finally click Publish.

Step 2. Set the New Call Flow as Primary

1. Locate the call flow you just published in the call-flow list.
2. Click the three vertical dots beside its name.
3. Select “Set as Primary.” This makes the simple flow live for all inbound calls.

Step 3. Request and Capture the Facebook Verification Call

1. Return to the Facebook onboarding screen and click “Continue to Facebook.”
2. Enter the same MyOperator phone number and choose to receive a verification call.
3. In MyOperator, open “Call Logs.” The incoming Facebook call first appears in the Live Calls panel and, once finished, moves to the Call Logs table.
4. Click the call entry, open the recording, and listen carefully to the numeric code that Facebook reads aloud.
5. Type that exact code into the Facebook verification field.
6. After Facebook confirms your number, select your Facebook Business Manager (FBM) and WhatsApp Business Account (WABA) to complete onboarding.

Step 4. Switch Back to Your Original Call Flow

1. In MyOperator, go to “Call” and click “Design Call Flow.”
2. Find the previous call flow that was Primary before verification.
3. Click the three dots next to it and choose “Set as Primary” to restore your usual customer experience.

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