How do I view my Call Reports?

How do I view my Call Reports?

To view Reports, click on the reports icon on the top.

In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls.

These calls can be segmented Day-wise, Week-wise, Month-wise, and Quarter-wise. The segments can further be filtered on the basis of duration like Monthly, Weekly, Daily, and Hourly. Also, the Monthly filter can only be used when the duration for which logs are being viewed, is more than a Month.

In case you have multiple departments, groups, and users added on your MyOperator Web App, you can view its reports under the “All Company Data” tab on the left-top, here. You can view reports, Group-wise, User-wise, and Department-wise.

Here you can see these are the incoming calls. These calls are further divided into Connected and Missed calls on IVR and Mobile. The data of these calls are represented in a pie chart and a line graph. 

The outgoing calls are similarly segmented and represented in the same manner. 

Mobile reports can only be viewed if you’ve installed the mobile app and have synced with the MyOperator Web App of a particular company.

There is another category mentioned in Reports i.e. performance reports which are intended to give you clarity on the department/user-wise performance of your team.

Performance report includes:
  1. All users call pickup report: User-wise report of IVR and mobile calls answered out of total calls received
  1. All department call pickup report: Department-wise report of IVR calls answered out of total calls received
  1. All users: On-call time report: User-wise report of total calls and minutes on-call for IVR and mobile
  1. All departments: On-call time report: Department-wise report of total calls and minutes on-call for IVR
  1. Individual user/department: On-call time report: Individual user report of total calls and minutes on-call for IVR, 

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