To view Reports, click on the reports icon on the top.
In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls.
These calls can be segmented Day-wise, Week-wise, Month-wise, and Quarter-wise. The segments can further be filtered on the basis of duration like Monthly, Weekly, Daily, and Hourly. Also, the Monthly filter can only be used when the duration for which logs are being viewed, is more than a Month.
In case you have multiple departments, groups, and users added on your MyOperator Web App, you can view its reports under the “All Company Data” tab on the left-top, here. You can view reports, Group-wise, User-wise, and Department-wise.
Here you can see these are the incoming calls. These calls are further divided into Connected and Missed calls on IVR and Mobile. The data of these calls are represented in a pie chart and a line graph.
The outgoing calls are similarly segmented and represented in the same manner.
Mobile reports can only be viewed if you’ve installed the mobile app and have synced with the MyOperator Web App of a particular company.
There is another category mentioned in Reports i.e. performance reports which are intended to give you clarity on the department/user-wise performance of your team.
Performance report includes:
All users call pickup report: User-wise report of IVR and mobile calls answered out of total calls received
All department call pickup report: Department-wise report of IVR calls answered out of total calls received
All users: On-call time report: User-wise report of total calls and minutes on-call for IVR and mobile
All departments: On-call time report: Department-wise report of total calls and minutes on-call for IVR
Individual user/department: On-call time report: Individual user report of total calls and minutes on-call for IVR,
Open the MyOperator web portal and click on the "Reports" option given at the top of the panel. On the Reports page selects the settings to option on the left-hand side. On the settings page click on 'Edit' on daily report subscription and select the ...
Reports is a section on the web panel which is a graphical representation of daily incoming and outgoing calls of your business. You can see the reports in line graphs and pie charts. It helps you to check the daily, weekly , yearly and agent wise ...
MyOperator offers you call tracking solution, wherein the received, missed and connected calls of your team are tracked and shown on your MyOperator Web App and MyOperator mobile app. These calls are displayed in the "Logs" section, which is ...
Reports are a way of analyzing and measuring the growth of an organization. MyOperator allows its users to subscribe for reports on Weekly, Monthly or Quarterly basis which further can be filtered according to need of the organization. But, sometimes ...
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “DesignCallflow”. 3. You can view the date and time of each call flow here, if you want to edit click on the “Edit” button. 4. Edit in simple call ...