To view Reports, click on the reports icon on the top.
In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls.
These calls can be segmented Day-wise, Week-wise, Month-wise, and Quarter-wise. The segments can further be filtered on the basis of duration like Monthly, Weekly, Daily, and Hourly. Also, the Monthly filter can only be used when the duration for which logs are being viewed, is more than a Month.
In case you have multiple departments, groups, and users added on your MyOperator Web App, you can view its reports under the “All Company Data” tab on the left-top, here. You can view reports, Group-wise, User-wise, and Department-wise.
Here you can see these are the incoming calls. These calls are further divided into Connected and Missed calls on IVR and Mobile. The data of these calls are represented in a pie chart and a line graph.
The outgoing calls are similarly segmented and represented in the same manner.
Mobile reports can only be viewed if you’ve installed the mobile app and have synced with the MyOperator Web App of a particular company.
There is another category mentioned in Reports i.e. performance reports which are intended to give you clarity on the department/user-wise performance of your team.
Performance report includes:
All users call pickup report: User-wise report of IVR and mobile calls answered out of total calls received
All department call pickup report: Department-wise report of IVR calls answered out of total calls received
All users: On-call time report: User-wise report of total calls and minutes on-call for IVR and mobile
All departments: On-call time report: Department-wise report of total calls and minutes on-call for IVR
Individual user/department: On-call time report: Individual user report of total calls and minutes on-call for IVR,
Use Reports to track incoming/outgoing calls, team performance, and department/group activity. Full reports are on the Web App; a subset is available on the Mobile App (when synced). Table of contents When to use this Prerequisites Web: View and ...
Quickly see your daily, weekly, monthly, yearly, and agent-wise call activity with line graphs, pie charts, and downloadable summaries. At a glance What: Visual and tabular summaries of incoming and outgoing calls. Why: Track volume, peak hours, team ...
Use Reports to track incoming/outgoing calls, team performance, and department/group activity. Full reports are on the Web App; a subset is available on the Mobile App (when synced). Table of contents When to use this Prerequisites Web: View and ...
Short answer: No — you do not need a separate subscription. Outbound call reports are included with your MyOperator account. Access depends on user permissions and plan entitlements. ✅ Good to know: If you can’t see Reports, ask an admin to grant you ...
The previous ‘Manage Groups’ option has been removed from the Reports section. Instead, MyOperator now offers improved filtering tools within the Reports interface itself to help you view department-wise, user-wise, or group-wise data without needing ...