How do I view tracked calls from different departments?

How do I view tracked calls from different departments?

To view tracked calls from different departments:

1. Click on “Departments” section on the dashboard




2. you will be able to view the calls from different departments. 




All the calls received / missed along with the total number calls in each department is displayed. For instance, in the above diagram number of calls in the sales departments are as follows: 
  1. Received = 2
  2. Missed = 0 
  3. Total = 2
Thus, all the calls in the Sales Department were connected and none were missed. Therefore, this is how you can count on the effectiveness of a department of handling calls.


    • Related Articles

    • What are departments?

      Businesses have multiple departments to focus on specific activities, similarly different departments in MyOperator can be used to route calls to different groups of users, as well as measure and compare call volumes, performance of agents within and ...

    • What are detail logs? How can I view the same for my calls?

      Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step-by-step explanations of all activities/events that took place during that call, including Welcome and menu ...

    • What are the Traffic, Departments and Users sections in the MyOperator Mobile App?

      There are 3 different sections in the MyOperator Mobile App: Traffic, Departments and Users Traffic  This section shows your business's Call Traffic. It provides you information on your business's total call volume in the last 12 hours, the number of ...

    • Can I view my lost calls?

      Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call. Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data

    • How do I view the tracked SMSes using the mobile app?

      You can easily track SMSes on MyOperator Mobile App.  1. Go to “Logs” section and click on the “Filters” icon on the top-right corner. 2. Click on “SMS” to view the tracked SMSes.