How do I view tracked calls from different departments?
To view tracked calls from different departments:
1. Click on “Departments” section on the dashboard
2. you will be able to view the calls from different departments.
All the calls received / missed along with the total number calls in each department is displayed. For instance, in the above diagram number of calls in the sales departments are as follows:
- Received = 2
- Missed = 0
- Total = 2
Thus, all the calls in the Sales Department were connected and none were missed. Therefore, this is how you can count on the effectiveness of a department of handling calls.
What are departments?
Businesses have multiple departments to focus on specific activities, similarly different departments in MyOperator can be used to route calls to different groups of users, as well as measure and compare call volumes, performance of agents within and ...
What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step by step explanation of all activities/events that took place during that call, including Welcome and menu ...
Can I view my lost calls?
Yes, you can view your lost calls. The details will be displayed on a separate page, similar to that of MyOperator’s “Logs” page. To get access to the data of your lost calls, we would want you to get in touch with your account manager or write to us ...
What are the Traffic, Departments and Users sections in the MyOperator Mobile App?
There are 3 different sections in the MyOperator Mobile App: Traffic, Departments and Users Traffic This section shows your business's Call Traffic. It provides you information on your business's total call volume in the last 12 hours, the number of ...
How do I view the tracked SMSes using the mobile app?
You can easily track SMSes on MyOperator Mobile App. 1. Go to “Logs” section and click on the “Filters” icon on the top-right corner. 2. Click on “SMS” to view the tracked SMSes.