Quick Answer: MyOperator supports static and dynamic URL buttons, optional click-tracking, full duplication support and plan-specific access, along with strict validation so your campaigns, live chats and APIs never break.

1. Static vs Dynamic URL Buttons

2. Adding URL Buttons in the Builder

1. Go to Manage → WhatsApp → Templates → Create New Template or open an existing one.
2. Scroll to Buttons and choose Visit website.
3. Select Static URL or Dynamic URL:

Static URL Fields

• Button Name ≤ 25 characters, not only spaces.
• URL ≤ 2 000 characters, must start with http:// or https://.
• No {{ }} placeholders allowed—validation blocks save if detected.
  

Dynamic URL Fields

• Button Name rules same as static.
• Static Value – fixed part of the URL (must start with domain and slash).
• Dynamic Value – exactly one variable placeholder {{1}} (or {{2}}, etc.). Multiple variables are not allowed.
  
• Variables must be wrapped in double curly braces {{ }}; single braces or other formats are invalid
• Total length (static + placeholder) ≤ 2 000 characters.
• Invalid patterns such as https://{{1}} or {{1}} or https://www.myoperator.{{1}} without a domain are blocked.

3. Using Dynamic URL Templates

In Live Chat (1 : 1)

1. Pick a template with a dynamic URL button.
2. A dialog prompts for every variable; blanks or spaces are rejected.
3. After valid input (e.g. order ID ORD-1234), the message sends with the personalised link.

In Campaigns

1. Select a template in campaign creation.
2. Map each variable—including the dynamic URL variable—to a CSV column (e.g. order_id).
3. Provide a fallback value; it cannot be blank or only spaces.
4. System checks combined URL length ≤ 2 000 characters before launch.

In APIs

1. Pass template name, language and an array of parameters; the value for {{1}} must be in the correct position.
   
2. A parameter mismatch triggers Graph API errors such as “Number of parameters does not match expected”.
   
3. Ensure variables are always enclosed in {{ }} in the template definition
   
4. Always send a non-empty, validated value for the dynamic URL parameter

4. Button & URL Limits Recap

• Maximum 2 URL buttons (static, dynamic or mix) per template.
• Total buttons (quick replies + URL + phone) must follow WhatsApp grouping rules explained in the builder.
• URL length cap: 2 000 characters.

5. Template Duplication with Dynamic URLs

When you duplicate a template containing a dynamic URL button, MyOperator clones all URL configuration—static part, {{1}} placeholder and button label—under the new name (e.g. copy_my_template). You may then edit static paths or variable positions as required.

6. Link Tracking Feature

Enablement Workflow

1. Backend toggles the feature for your account.
2. When enabled, a toggle appears while adding a "Call to action" button. Turn it on to make the template trackable; a link icon then marks the template in the list.
3. Only templates with the toggle on are tracked.

Reporting

In campaigns that use a tracked template you’ll see "Who clicked" and "Time of click" in the report.

Plan-Based Access

• Available in Swift and above.
• Nano plans cannot access link tracking.
• Compact customers must upgrade to any Sedan (or higher) plan to use it.

7. Troubleshooting & Support Playbook

• Template visible but link button absent – Link tracking toggle appears only after backend enablement; verify plan tier.
• Dynamic URL validation error – Ensure exactly one {{}} placeholder and a preceding domain.
• Click data missing – Confirm campaign used a tracked template.
• Graph API parameter errors – Check variable count and order, especially for dynamic URL buttons.
• Exceeded 2 URL buttons – Remove extras.

Keywords

dynamic URL button, static URL, personalised links, link tracking, Swift plan, Nano plan, Sedan upgrade, button limits, validation, troubleshooting