How does a Contact based Call flow work?
You can set a separate Call flow for the people whom you have added as contacts on your MyOperator panel. They can be your added customers who do not require any introductory knowledge like for other callers. The option to set contact based IVR is available under “add new Call flow
How does a Location based Call flow work?
A Location based Callflow connects a caller from a particular region/ state to an agent who belongs to that state/ region. It detects the location of a caller on the basis of the first 4 digits of the customer’s mobile number. It is available, under ...
What is Call flow Setup?
Here you can have the privilege to create multi-level customized Call flow
What is an Assign contact?
An Assign contact is one in which specific agents are assigned to distinct contacts. It is applicable only for Contact based IVRs. So, whenever, a customer listed in the contact based IVR calls, the IVR menu (press 1 for sales, press 2 for support, ...
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
How can I test if the Call flow is working?
In the preview section, select the Call flow (if you have more than one). You can listen the call flow to a specified number mention here.