How does a free-entry point conversation affect other open conversations?
When a free-entry point conversation is opened, all other open conversations between the business and the customer are closed, and no new conversations can be opened until the free-entry point conversation expires.
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How does a free-entry point conversation affect other open conversations?
When a customer comes in via a free‑entry point (e.g., Click‑to‑WhatsApp Ad or Facebook Page CTA) and you reply within 24 hours, WhatsApp opens a 72‑hour free‑entry window. This closes all other open conversations with that customer and consolidates ...
What is Free Tier Conversations?
Free Tier Conversations: Service conversation opens when a customer messages you. That inbound message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) replies at no charge. This is different from ...
Can multiple conversations be open at the same time?
Yes. On WhatsApp Business (WABA), multiple conversation windows can be open concurrently if they are different categories (Marketing, Utility, Authentication) and/or a customer‑initiated Service session is open. Each category maintains its own ...
What is conversation-based pricing on WhatsApp Business API?
You’re charged per 24‑hour conversation window, not per message. Windows open either when a customer messages you (Service) or when your business delivers an approved template (Marketing, Utility, Authentication). A special Free‑Entry Point (FEP) ...
What triggers the opening of a service conversation?
A Service conversation opens when the customer sends you a message (customer‑initiated). That message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) messages. This is separate from ...