How does a free-entry point conversation affect other open conversations?
When a free-entry point conversation is opened, all other open conversations between the business and the customer are closed, and no new conversations can be opened until the free-entry point conversation expires.
Related Articles
What are free-entry point conversations?
Free-entry point conversations occur when a customer contacts a business via a Click to WhatsApp Ad or Facebook Page Call-to-Action button. If the business responds within 24 hours, a free-entry point conversation is opened, which lasts for 72 hours. ...
Are non-template messages allowed during a free-entry point conversation?
Yes, businesses can send non-template messages during a free-entry point conversation, provided that there is an open customer service window between the business and the customer.
What happens if I respond after the 24-hour window of a free-entry point conversation?
If you do not respond within 24 hours, the free-entry point conversation does not open. Instead, a paid template-based conversation (marketing, utility, or authentication) is opened based on the template type you use to respond.
How long does a conversation last on WhatsApp Business API?
Each conversation lasts 24 hours from the time a message is delivered, unless it is closed by a newly opened free-entry point conversation, which lasts 72 hours.
What is Free Tier Conversations?
Each WhatsApp Business Account gets 1,000 free service conversations each month across all of its business phone numbers. This number is refreshed at the beginning of each month, based on the WhatsApp Business Account time zone. Marketing, utility, ...