How does an IVR benefit me?

How does an IVR benefit me?

The following are the benefits of an IVR:
  1. It helps extend the reach of your business 24*7 thereby enhancing customer experience.
  2. It connects callers to right departments or agents.
  3. It gathers information and routes calls to the appropriate agent.
  4. It adds a professional image to your business which in turn increases your brand value.
  5. If you are a small company, using an IVR can make your company appear larger than what it really is. For example, when the customer presses 1 for sales or 2 for support, he/she does not know that the call is actually directed to the same person whether option 1 or 2 is chosen.

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