How does MyOperator handle leads and activities for incoming, outgoing calls in Zoho Recruit / Zoho Bigin / Zoho Desk?

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• Zoho Recruit & Zoho Desk Integration with MyOperator

  ? Table of Contents Overview Prerequisites for Integration Call Handling Logic Fields Logged in Call Activities Integration Steps Webhook Configuration in MyOperator Syncing Zoho Users with MyOperator Completing the Integration FAQs Related Articles ...

• Can we Integrate MyOperator with Zoho CRM?

  Yes,We can integrate MyOperator with Zoho CRM. -Zoho CRM -Zoho One -Zoho Bigin -Zoho Desk Zoho Sales CRM is the end-to-end customer engagement suite with all the sales, marketing, and support apps your customer-facing teams need to engage across ...

• How does MyOperator handle leads and activities for incoming, outgoing calls and Click2Call in Zoho CRM?

  For incoming calls, MyOperator searches for leads in Zoho CRM using the customer's phone number. If the lead doesn't exist, it adds the lead and activity in CRM. If the lead exists, it adds the activity and tags the existing lead. For outgoing calls, ...

• How does MyOperator log—and sometimes fail to log—calls in Zoho Recruit, Zoho Bigin, and Zoho Desk? 

  ⚡ Quick answer - • Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. • If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then ...

• What are the prerequisites for integrating MyOperator with Zoho Recruit / Zoho Bigin / Zoho Desk?

  Enable Webhook inCall and Webhook AfterCall Enable click2call Email ID of the user on Zoho should be the same as the email ID of the user on MyOperator Telephony → install the MyOperator app, used for phone bridge (outgoing calls)