How does the integration logic work with FreshDesk Integration?

The integration process is initiated when the details are entered, and the submit button is clicked. The system will perform the following steps:

The entered domain and API key will be validated by making a request to the Freshdesk API.
If the API key or domain is invalid, a warning message will be displayed to the user.
If both the API key and domain are correct, the integration process will proceed.

Once the validation is successful, the system will initiate the synchronization process.
All agents from the Freshdesk platform will be synced to our system simultaneously. Users can also be synced manually from the following link: Sync users

Upon successful synchronization, the integration process will be marked as completed.
Users will be notified about the successful integration.

Related Articles
Installation Guide | How To Integrate Leadsquared CRM with MyOperator
Objective User can initiate click to call from CRM Popup notification for every incoming/outgoing call will be initiated Lead/activity will be created for every call Prerequisite Enable Webhook inCall and Webhook AfterCall Enable click2call Mobile ...
What are the prerequisites for FreshDesk Integration?
Enable AfterCall Webhook The email address associated with an agent's account in Freshdesk must align precisely with the email address linked to the same agent in MyOperator.
What is the logic behind the Kreato integration?
Logic: For All calls from MyOperator will be added as lead or activity in the kreato CRM.
What is the logic behind the Zendesk integration?
Logic: For every call, the ticket will be generated to the agent who has picked up the call. For missed calls, the ticket will be generated and assigned to the admin.
How does the logic for handling incoming/outgoing calls work with FreshSales Integration?
Incoming / Outgoing Calls MyOperator will search for a contact in FreshSales CRM with the customer's phone number. Contact doesn’t exist: MyOperator will add the contact and activity in the CRM Contact Exists: Myoperator will add the activity and tag ...

Related Articles