How does WhatsApp charge for conversations?
Charges for conversations are based on the country code of the customer's phone number. The rates differ depending on the conversation category (marketing, utility, authentication, service) and the customer’s region.
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What is Free Tier Conversations?
Each WhatsApp Business Account gets 1,000 free service conversations each month across all of its business phone numbers. This number is refreshed at the beginning of each month, based on the WhatsApp Business Account time zone. Marketing, utility, ...
Are there any free conversations available?
Yes, each WhatsApp Business Account receives 1,000 free service conversations per month across all business phone numbers. However, marketing, utility, and authentication conversations are not included in the free tier.
What are free-entry point conversations?
Free-entry point conversations occur when a customer contacts a business via a Click to WhatsApp Ad or Facebook Page Call-to-Action button. If the business responds within 24 hours, a free-entry point conversation is opened, which lasts for 72 hours. ...
How does Meta handle billing for conversations?
Conversations are charged based on categories: Marketing: Mostly used to send promotional and sales messages. The user can send a message to the customer by selecting from the pre-approved marketing template list. Utility: Used for transaction ...
Are there any free conversations provided?
Yes, WABA provides 1,000 free service conversations each month.