How long does it take to activate my MyOperator account and what can delay it?

How long does it take to activate my MyOperator account and what can delay it?

⚡Quick answer -

The activation of your MyOperator account is usually quick — typically completed within a few hours after you sign up. However, the exact time can vary depending on several verification and setup factors.

When should I use this guide?

Consult this guide immediately after signing up for MyOperator or upgrading your plan if you:

1) want to know the typical activation timelines for your specific account type, or

2) suspect a delay because KYC, payment, or verification steps are still pending.

It’s also useful if you’ve waited more than 24 hours without activation and need to confirm what might be holding things up before contacting Support.

1. Typical Activation Timeline

  • DIY Trial Signups (WhatsApp-focused) → Usually activated instantly or within 1–2 hours after verification.
  • Full IVR/Call Setup Accounts (Post-KYC) → May take up to 24 hours after successful KYC and billing details submission.

2. Factors That Can Affect Activation Time

1. Verification Process

    • After signing up, MyOperator verifies your email address and WhatsApp/mobile number.
    • If the OTP verification fails or the details don’t match, activation will be paused until verification is complete.

2. Incomplete or Incorrect Information

    • If business details (like GST number or business email) are incomplete or invalid, the system cannot create your demo or trial account properly.
    • Always double-check that all mandatory fields — Name, Business Name, Email, and WhatsApp Number — are correct.

3. KYC Verification (For Call & IVR Activation)

    • To enable incoming/outgoing calls and IVR features, KYC verification is mandatory.
    • Delays in document upload, video KYC, or e-signing the Customer Application Form (CAF) can affect activation.

4. Payment Processing (Paid Plans)

    • If you are upgrading from a free trial to a paid plan, activation may depend on successful payment confirmation.
    • Ensure your payment is processed through a valid mode and that no transaction errors occur.

5. High Volume of Signups or Promotional Periods

    • During campaigns or offers, activation queues may take slightly longer due to higher onboarding volumes.

6. Technical or Network Issues

    • Rarely, platform-side issues or operator delays can impact number assignment or feature provisioning.
    • In such cases, the support team will assist in fast-tracking activation.

3. Quick Reference: Activation by Account Type

Account Type

KYC Required

Activation Time

Available Features

Demo (without KYC)

❌ No

Within 1 hour

Explore WhatsApp interface; no IVR/call setup

Demo (with KYC)

✅ Yes

4–6 hours

WhatsApp + Demo Number + IVR test setup

Live Account (Nano)

❌ No

Instant

WhatsApp-only setup; no number allocation

Live Account (Swift/Creta/Enterprise)

✅ Yes

12–24 hours post-KYC

Full IVR, Incoming/Outgoing Calls, WhatsApp, and Reports

4. Tips for Faster Activation

  • Complete both WhatsApp OTP verification and business information (GST/Email) immediately after signing up.
  • Submit KYC details (GST/Aadhaar, PAN, and Video verification) in one go to avoid back-and-forth delays.
  • For enterprise accounts, coordinate with your Account Manager for document collection and CAF upload.

5. Need Help?

If your account hasn’t been activated within 24 hours after completing all steps, reach out to MyOperator Support:

Please include your registered email ID or WhatsApp number for faster tracking.