How do I block or unblock a caller in MyOperator?
⚡Quick answer -
To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close.
The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents.
Unblock the same way or from Call → Blocklist.
When should I use this guide?
Use it to stop spam, repeated misdials, or unwanted contacts from reaching your phone menu or queues.
1. Prerequisites
Item | Requirement |
Role | Admin or custom role with Blocklist / Logs → Edit |
Number format | Block exactly as it appears in Call Logs (incl. country code) |
Interface | MyOperator Web Panel |
2. Block vs Unblock matrix
Action | Where | Who can do it | Effect |
Block | Call Logs (1-click) | Admin | Adds number to Blocklist |
Block | Call → Blocklist → Add New | Admin | Bulk/manual entry |
Unblock | Blocklist → Unblock | Admin | Removes from Blocklist |
Unblock | Call Logs → ⋮ → Unblock | Admin | Quick restore |
3. Option A: Block from Call Logs
- Log in to Web Panel → Call Logs.
Alt text: Select Call logs
- Locate the caller number (use Search if needed).
Alt text: Locating the caller number
- Click Block Caller.
Alt text: Block caller
- Enter an optional Name and a mandatory Reason (≤ 160 chars).
Alt text: enter reason to block
- Click Block & Close.
Alt text: Block and close
4. Option B: Manage numbers in Blocklist
- Sidebar → Call → Blocklist.
Alt text: Sidebar → Call → Blocklist.
- Click Add New → enter Number, Name, Reason → Save.
- To unblock, click Unblock next to the number.
5. Success checklist
✓ Blocked number appears in Blocklist with timestamp & reason.
✓ Test call from that number fails to reach IVR / agents.
✓ Call Logs show the attempt as Missed – Blocked (label may vary).
6. Edge cases & limits
• Numbers using different caller IDs (CLI spoofing) must each be blocked.
• Private / withheld IDs cannot be blocked individually—use IVR rules (e.g., require DTMF input).
• Blocklist is limited to 10,000 entries per workspace; older entries can be exported & cleared if needed.
7. When blocking fails
- Number saved without country code—block the exact format shown in Logs.
- The call is forwarded from another PBX before MyOperator sees the caller ID.
- You lack Edit permission (button greyed).
8. Troubleshooting & escalation
Issue | Quick fix |
Blocked number still connects | Verify format; block alternate CLIs |
Cannot find the Block Caller button | Ensure role = Admin; refresh page |
Need audit trail | Export Blocklist CSV (Blocklist → Export) |
Keywords: block caller, blocklist, spam calls, unblock number, MyOperator
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