How do I block spam calls in MyOperator?

How do I block spam calls in MyOperator?

⚡Quick answer -

Use the Block List on your MyOperator web dashboard. Click Add Number → enter the phone number, caller name, and reason → Save. The number is blocked instantly across all connected phone lines.

When should I use this guide?

Follow these steps whenever you need to stop nuisance or fraudulent callers from reaching any of your MyOperator virtual numbers. It also covers exporting, searching, and unblocking numbers.

1. Overview

The Block List is a central dashboard page that lets you:

Action

Where to click

Result

Add number

Add number (top-right)

Instantly blocks the entered phone number

Export list

Export (top-right)

Downloads a CSV of all blocked numbers

Search

Filter icon beside each column

Find entries by number, name, date, or reason

Unblock single

︙ menu in row → Unblock

Removes that number from the Block List

Unblock bulk

Select multiple rows → Unblock (appears top)

Removes all selected numbers

2. Prerequisites

• Admin or Supervisor role in MyOperator

• Web dashboard access (desktop browser recommended)

3. Add (block) a phone number

  1. Log in to the MyOperator dashboard.
  2. Navigate to Settings → Block List.
  3. Click Add number (top-right).
  4. In the pop-up, fill in: 
    1. Phone number (required) 
    2. Caller name (optional)
    3. Reason (select from dropdown or type custom)
  5. Click Block.

Expected result: The number appears at the top of the Block List with the status “Blocked”. 

Alt text: Blocking a single number

4. Export the current block list

  1. Open Settings → Block List.
  2. Click Export (top-right).
  3. A CSV file containing all blocked numbers downloads to your browser.

image.png

Flip-side note: You cannot export individual or filtered subsets—exports are always full-list.

5. Search within the block list

• Use the mini-search box beside any column header (Number, Name, Date, Reason).

• Enter a keyword and press Enter—the table filters immediately.

Tip: Clear the field to return to the full list.

Alt text: Search within the block list

6. Unblock numbers (single & bulk)

Single unblock -

  1. Locate the number.
  2. Click the ︙ menu at the row’s right edge.
  3. Choose Unblock → Confirm.

Bulk unblock -

  1. Tick the checkboxes of multiple rows.
  2. A new Unblock button appears at the top.
  3. Click Unblock → Confirm. 


Alt text: Unblocking single number and bulk unblock

7. When does blocking NOT work?

• Calls routed before the block was added will still complete

.• If the caller uses a different phone number, the original block has no effect.

• Blocking a number does not retroactively delete its call or SMS history.

8. Troubleshooting

Issue: I can’t find the Add number button.

• Check that you have Admin or Supervisor privileges.

Escalate: If a blocked number still rings your lines, email support@myoperator.com with the call log attached.

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